Product Operations Manager
PeopleGroveAbout the role
About PeopleGrove
PeopleGrove is a B2B SaaS company focused on higher education alumni engagement and career outcomes. We partner with colleges and universities to help their communities connect, grow, and thrive — through two product lines: CORE (ELMS, CompMS, MyCred, Readiness, Recruit) and HUBS (Engagement Hub, Experience Hub, PathwayU). We're a remote-first team that moves fast, builds with purpose, and cares deeply about the institutions and students we serve.
The Opportunity
We're building a Product Operations function from the ground up, and this is the person who builds it.
PeopleGrove is at an inflection point. Our product and engineering teams are executing well, but the operating system that connects what we build to the rest of the company — Sales, Customer Success, Support, and Marketing — needs an owner. Release process, internal readiness, cross-functional coordination, and data hygiene are all areas where we know we can do better, and where doing better will directly accelerate growth.
This role reports directly to the VP of Product and has cross-company scope from day one. You won't be maintaining a process someone else built — you'll be designing and enforcing it.
Why This Role, Why Now
Release process dysfunction is one of the most visible and solvable problems on our roadmap right now. The person who fixes it will have direct, measurable impact on Sales trust, CS readiness, and product team effectiveness — and will help build a function that scales with the company. This is a high-visibility role at a company that's growing intentionally and investing in the infrastructure to do it well.
What You'll Own
Release Process & Internal Readiness
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Own the end-to-end release process: calendar, release notes, stakeholder communications, and enforcement.
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Ensure every release is accompanied by internal readiness across CS, Support, and Sales before anything ships
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Define and hold the standard for what "ready to release" means at PeopleGrove, and build scalable processes from the ground up to support that. You are not just maintaining quality, you are defining it.
This includes but is not limited to:
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Coordinating and running a monthly New & Next meeting to review new and upcoming releases
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Managing bi-weekly product releases, including attending bi-weekly release lock in and communicating upcoming releases to stakeholders
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Coordinating release notes production across product managers and ensuring consistent quality
Cross-Functional GTM Coordination
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Serve as the connective tissue between Product, Engineering, Customer Success, Sales, Support, and Marketing for every release cycle
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Partner closely with the AVP of Product Marketing and Solutions Engineer on internal-to-external handoffs
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Own cross-functional working rhythms: release meetings, RACI maintenance, and process documentation
This includes but is not limited to:
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Managing GTM logistics, including attending cross-functional working groups pre-launch for large releases
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