PATIENT SERVICE ASSOCIATE - DUKE CHILDREN'S SPECIALTY CREEKSTONE

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

Prepare for clinic visits by reviewing next day patients and co mpletingnext day preparationactivities.Enter pre-visit orders and prepar e newpatient charts. Pick up X-rays,office charts, medicalrecords,report s,petty cash and collections bag. File history sheets, ancillaryreports andall other requiredpatient record documentation. Return medical record s.AttachHIPPA/Medicare documents to theencounter forms. Check-in patient upon arrival in the practice. Identify correct patientinformation in Maestro Care.Verifypatient demographic data. Edit Maestro Care as needed. Accuratelyidentify the appropriateaccountfor patient visit. Present and educate patients on required forms andobtain signature as requiredbypoli cyand procedure. Completes all Maestro Care check-in files andmanage all appropriate alerts.Collect and post co-payments and balances on accounts due. Imprint allpatient specific chartdocuments and requisition/transmit tal documents. Copy, file anddistribute insurance cards asindicated bypr ocedure. Coordinate all labs/procedures as requested.Maintain privatephy sicianofficecharts. Prepare encounter forms. Investigate and accountfor missing encounterforms. Audit encounterformsfor completeness and accurac ybefore batching. Batches encounter formsor charge posting inMaestro Car e. Schedule tests and procedures. Complete and distribute ancillarys ervice requisitions. Explain billing to patients according to PRMO c redit and collectionpolicies. Determine the amountofcash to be collected based on insurance plan. Check-out patients. Make return appointment s by scheduling patientsinto the correct appointmenttype,enteringthe pri mary care physician or referring physician andscheduling tests and proce dures. Answer telephone, take and deliver messages to physicians,n urses andothers. Report obtainedmedical information from patients and re ferring physicians accurately,completely andtimely.Disseminate messagesa ccording to practice communication standards Explain billingto patientsAnswer telephone, take and deliver messages to physicians, nurses anCo mplete and distributeaccording to PRMO credit and collection policies.dC heck-outancillary service requisitions.Schedule tests and procedures.Det ermine the amountpatients. Make returnappointments byscheduling patients into the encounter forms.completing next day preparationactivities. Ent er pre-visit orders and prepare new patient charts. PickupX-rays, office charts, medimedical records, reports, petty cash and collections bag. F ile historysheets,ancillary reports and all other requiredpatient record documentation.Return medical records.AttachHIPPA/Medicare documents to the Check-in patient upon arrival in thepractice. Identify correctpatie ntinformation in Maestro Care. Verify patient demographicdata. EditMaest ro Care as needed.Accurately identify the appropriate account for patien tvisit. Presentand educate patients onrequiredforms andobtain signature as required bypolicy and procedure.Completes all Maestro Care check-infi les and manage all appropriate alerts. Collect and postco-paymentsand ba lances on accountsdue.Imprint all patient specific chart documentsandreq uisition/transmittal documents. Copy, file anddistribute insurancecards as indicated by procedure. Coordinate alllabs/procedures as requested.Ma intain private physician office charts.Prepare encounter forms. Investig ate and account for missing encounterforms. Audit encounterformsfor comp leteness and accuracy before batching. Batches encounter formsorcharge p osting inMaestro Care. of cash to be collected based on insurance plan.c orrect appointment type, enteringthe primary care physician or referring physician and schedulingtests and procedures.others. Report obtained me dical information from patients and referringphysicians accurately,compl etely and timely. Disseminate messages according topracticecommunication standards Knowledge, Skills and Abilities Strongverbal and written comm unication. Basic PC and data entryskills.Knowledge of medicalterminolog y and telephone etiquette. Demonstrated ability to organizeand prioritiz e work, provideoraland written instructions, interact tactfullywith cust omers andestablish and maintain effectiverelationships with others. Must be able to apply specific d