Patient Service Coordinator

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

VIS Admin Cool Springs

Job Summary:

This a Full-time position at 32 hours. Saturday-Monday. 12.5 hours Saturday and Sunday and 8.5 hours on Mondays. The Patient Service Specialist is responsible for working directly with patients and their families to discuss any questions, complaints, comments, or suggestions. In addition, he/she advocates for patient in resolution of concerns and complaints.

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Light Work" category requiring exertion up to 20 lbs. of force occasionally and uses negligible amounts of force to move objects.


PHYSICAL DEMANDS
Sitting: Remaining in seated position - Occasional
Standing: Remaining on one's feet without moving. - Occasional
Walking: Moving about on foot. - Occasional
Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another - Occasional
Lifting over 35 lbs: Raising and lowering objects from one level to another, includes upward pulling over 35 lbs, with help of coworkers or assistive device - Not Applicable
Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Occasional
Push/Pull: Exerting force to move objects away from or toward. - Occasional
Carrying over 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device. - Not Applicable
Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles - Occasional
Balancing: Maintaining body equilibrium to prevent falling when walking, standing, crouching or maneuvering self, patient and equipment simultaneously while working in large and small spaces - Occasional
Climbing: Ascending or descending stairs/ramps using feet and legs and/or hands and arms. - Occasional
Crawling: Moving about on hands and knees or hands and feet. - Occasional
Kneeling: Bending legs at knees to come to rest on knee or knees. - Occasional
Crouching/Squatting: Bending body downward and forward by bending legs and spine.Reaching above shoulders: Extending arms in any direction above shoulders. - Occasional
Reaching above shoulders: Extending arms in any direction above shoulders. - Not Applicable
Reaching below shoulders: Extending arms in any direction below shoulders. - Occasional
Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands. - Occasional
Communication: Expressing or exchanging written/verbal/electronic information. - Occasional
Fingering: Picking, pinching, gripping, working primarily with fingers requiring fine manipulation. - Occasional
Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information - Occasional
Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision. - Occasional
Smell: Ability to detect and identify odors. - Not Applicable
Feeling: Ability to perceive size, shape, temperature, texture by touch with fingertips. - Occasional
Taste: Ability to detect quality, texture, consistency and taste of prepared foods/quality control. - Not Applicable
Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry. - Not Applicable
Bimanual Dexterity: Requiring the use of both hands.
- Occasional
Dust - Not Applicable
Vibration: Subject to oscillating movement. - Not Applicable
Climate: Ability to withstand exposure to atmospheric extremes including heat, cold, humidity, and barometric pressure changes. - Not Applicable
Radiation: May be exposed to occupational radiation, requiring enrollment in VUMC's Radiation Safety Program which includes training, use of personal protective equipment