Consumer Growth Program Manager

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

We are seeking an ambitious, detail-oriented Growth Program Manager to collaborate with internal teams to lead our effort of execution and growing our Consumer Loan Program. This role is a strategic partner that sits at the powerful intersection of product, operations, and client services. You will translate the vision into actionable growth roadmaps, overseeing interrelated projects that collectively achieve broad organizational objectives. Your primary focus is to build and scale a "growth engine" through partnering with strategic relationships that have been created and are still being nurtured.

Main Responsibilities

• Growth Governance: In collaboration with the team to identify opportunities and how those fit into our existing client relationships. Own and identify the cross sell and up sell program that aligns with overall growth strategies.

• Strategic Growth Roadmap: Define and manage comprehensive program plans, schedules, and milestones that adhere to long-term growth targets.

• Full-Funnel Model: Develop and execute strategies across the entire customer journey, from acquisition and activation to retention.

• Cross-Functional Leadership: Act as the central bridge between development, product, client services and marketing/business development teams to ensure visibility and alignment to growth pipeline.

• Stakeholder Management: Communicate program status, risks, and high-impact outcomes to senior leadership. 

Required Skills & Qualifications

• Experience: 8+ years in project or program management, with a proven track record of scaling digital products or user bases.

• Expertise: Deep proficiency in project management frameworks, with the ability to lead hybrid programs that blend different delivery models.

• Detail Oriented: Ability to track and interpret complex client needs with a solution oriented and collaborative mindset.

• Soft Skills: High emotional intelligence (EI) for partnering with distributed, diverse teams and navigating organizational change. 

Key Performance Indicators (KPIs)

• Program ROI: Demonstrable business value realized through growth initiatives.

• Funnel Conversion Rates: Measure the throughput of cross and up sell strategies and conversion to growth and/or implementation.

• Efficiency Ratios: Successful delivery of projects within set budgets and timelines.

Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that