XTRF - Customer Success Consultant

<p>As a Customer Success Consultant, you will be the primary point of contact for our valued customers. Your main goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for up- and cross-selling. </p><p>You will work closely with cross-functional teams to address customer needs and contribute to the overall success of the customer base. </p><p>This role is playing a crucial part in building long-term relationships, driving customer retention, and identifying opportunities for growth.</p><p><strong>This Customer Success Consultant role is based in Poland. Please only apply if you have the right to work in Poland and submit your CV in English. Thank you! </strong></p><p></p><ul> <li>Relationship Building:</li> <ul><li>Establish and maintain strong, long-lasting relationships with customers</li></ul> <li>Customer Advocacy: </li> <ul><li>Encourage and facilitate customer advocacy, including testimonials, case studies and referrals</li></ul> <li>Issue resolution: </li> <ul><li>Proactively address and resolve customer issues or concerns</li></ul> <li>Product Expertise: </li> <ul><li>Develop a deep understanding of the company's products or services</li></ul> <li>Renewal Management: </li> <ul><li>Monitor customer accounts for renewal and work towards ensuring a high renewal rate</li></ul> <li>Continuous Improvement: </li> <ul><li>Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues</li></ul> </ul><p><strong>Requirements</strong></p><p></p><ul> <li>Experience working with localisation and translation management systems is mandatory </li> <li>Bachelor’s degree in business, management or a related field</li> <li>2-5 years experience in customer success, account management or a related role within the localisation or translation industry is essential - please don't apply if you don't have this experience!</li> <li>Excellent communication, negotiation and interpersonal skills</li> <li>Analytical mindset with the ability to interpret data and trends</li> <li>Familiarity with CRM software, key sales metrics and CS tools</li> <li>Ability to collaborate effectively with cross-functional teams</li> <li>Self-motivated and self-disciplined to work successfully in a remote environment</li> <li>Enthusiastic and “can do” attitude</li> </ul><p><strong>Benefits</strong></p><p></p><ul> <li>Competitive salary &amp; attractive commission scheme</li> <li>A dynamic, international working environment</li> <li>Training and personal development opportunities</li> <li>Working with experts in the field of language technology and localization</li> <li>Participation in international conferences and industry leading events</li> <li>Remote working</li> </ul>