Director, Product Solution Interlock Lead

Job Requisition ID #

Position Overview

Drive the end-to-end loop that turns field feedback into prioritized product changes and measurable ROI. Monitor product roadmaps and dependencies, facilitate the Sales-Product communication loop, and ensure communication of decisions and status to the field and customers. 

Team & Structure: Within Sales Strategy & Excellence (executes on strategic initiatives & coordinates cross-functional efforts); owner of the cross-functional interlock across Sales and Product. 

Responsibilities

• Monitor product roadmaps and dependencies; maintain a consolidated view of timelines, risks, and customer impact for sales leadership

• Collect structured intake from the field; synthesize feedback by severity, prevalence, revenue impact, and feasibility 

• Lead a bi-weekly cross-functional Product Council to triage and prioritize items, document decisions, owners, and delivery dates

• Ensure closing the loop with the field and customers - drive communication status, provide guidance for active clients

• Identify and escalate product risks and dependency conflicts

• Publish CRO and sales leadership team ready readouts highlighting top issues, decisions taken/proposed, status, and ROI achieved or forecast 

• Coordinate with industry strategy leads to deliver training and target customer profiles for the field 

Minimum Qualifications

• Bachelor’s degree in Business Administration, Product Management, Engineering, or a related field. An advanced degree (MBA, MS) is preferred

• A minimum of 7-10 years of experience in product management, sales operations, or business operations, with at least 3-5 years in a leadership role

• Proven experience in monitoring product launch roadmaps and dependencies, collecting field product feedback, and ensuring effective communication and alignment across functions

Preferred Qualifications

• High level of integrity, professionalism, and commitment to operational excellence and business success

• Strong focus on customer and sales satisfaction with the ability to understand and address their needs and challenges

• Flexibility and adaptability to respond to changing business needs and priorities in a dynamic environment

The Ideal Candidate

• Strong understanding of product management processes, including product launch roadmaps, field feedback collection, and ROI assessment

• Demonstrated ability to lead cross-functional teams and facilitate Product Councils, ensuring alignment between Sales, Product, and Customer Success

• Excellent project management skills with experience in developing efficient processes to collect real-time field feedback and track ROI

• Analytical skills with the ability to synthesize feedback, assess ROI, and make data-driven decisions to inform product strategy and improvements

• Strong business acumen and strategic thinking skills with the ability to align product solutions with overarching business goals and sales priorities

Leadership and Management:

• Proven leadership experience with the ability to manage, mentor, and develop high-performing cross-functional teams

• Strong decision-making skills with experience in resource allocation and project prioritization to maximize strategic outcomes

• Ability to manage cross-functional teams and collaborate effectively with other departments, including Sales, Product Management, and Customer Success

Communication and Collaboration:

• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively

• Strong interpersonal skills with the ability to build and maintain relationships across various functions and levels within the organization

• Effective collaboration skills with experience facilitating cross-functional Product Councils and ensuring alignment on product feedback and strategy

Technical Proficiency:

• Proficiency in product management tools, CRM systems, and project management tools

• Familiarity with analytics and data visualization tools to track and report on product feedback, ROI, and other relevant metrics

• Experience in developing and managing product solution roadmaps based on field feedback and strategic priorities

Analytical and Problem-Solving Skills:

• Strong analytical skills with the ability to define requirements, gather fe