Senior Business Systems Specialist

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Project Management, Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$68,600.00 - $113,000.00

Target Openings

1

What Is the Opportunity?

We are seeking a skilled Senior Business Systems Specialist to join our team. In this role, you will be responsible for all aspects of specific systems/applications lifecycle management. You will leverage your strong knowledge of business capabilities, products, and system domains to identify opportunities, support business needs, and communicate impacts of changes to applications or systems.

What Will You Do?

Development Participation:

- Engage in the development and enhancement of key products and services, including:

• RMIS Security support including, Single Sign On, Qlik Mismatch reports, Security testing
• Develop a RMIS Security SharePoint Site
• Manage Job Class Coding support and development
• Modernization of Global and Upline Load processes
• Modernization and support of departmental SharePoint Sites
• RMIS Operations Workstation liaison with developers and SMEs
• Manage Claim Update Utility expansion
• Assist with ‘ManagePI’ modernization

​Project Documentation and Coordination:

• Assist in creating comprehensive project documentation
• Participate in Agile refinement sessions with IT partners
• Write and take ownership of Agile user stories to guide development

Operations Support:

• Contribute to the support, maintenance, and daily operations of listed products and services, as well as other customer solutions
• Independent Task Management:  Manage assigned tasks independently and efficiently
• Meeting Participation:  Actively engage in or lead meetings both internally within Travelers and externally with customers to facilitate effective communication and collaboration
• Subject Matter Expertise:  Develop expertise in assigned products, databases, customer solutions, and services within RMIS Operations
• Process Improvement and Validation:  Assess the impact of changes, recommend improvements, validate solutions, and manage troubleshooting and change requests within RMIS Operations

What Will Our Ideal Candidate Have?

• Bachelor’s degree in business, MIS, or a related field preferred
• Five years of experience supporting business technology systems preferred

• Advanced business perspective, understanding internal and external factors impacting the property casualty industry
• Intermediate proficiency in technology, analytical thinking, relationship management, communication, facilitation, teamwork, conflict management, change management/resilience, and risk-taking
• Strong collaboration skills with IT partners
• Ability to work independently and manage multiple projects
• Experience in Agile methodology is a plus
• Excellent communication skills for effective meeting participation and documentation
• Strong data analytics skills

Preferred Technical and Application Skills

• Data Analytic Tools: SQL, Qlik View, Qlik Sense, Microsoft Excel, Microsoft Access
• Work Management and Productivity Tools: Teams or other collaboration software, SharePoint, Word, Outlook
• Customer Relationship Management and Collaboration: HCL Notes

What is a Must Have?

• High school diploma or equivalent required.
• One year of experience supporting business technology systems required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children