Dispatcher - Limousine Services (Part-time)

Company Description

About Encore Boston Harbor  

Encore Boston Harbor features 210,000 square-feet of gaming space including more than 3,000 slot machines and 240 table games. Situated on the Mystic River in Everett, Massachusetts, and connected to Boston Harbor, Encore Boston Harbor boasts 671 spacious hotel rooms, a spa, salon and fitness center, specialty retail shops, 15 dining and lounge venues and more than 50,000 square feet of ballroom and meeting spaces. The grounds feature a six-acre Harborwalk with pedestrian and bicycle paths that provide access to the waterfront, an event lawn, public art and ornate floral displays. It is the largest private, single-phase development in the history of the Commonwealth of Massachusetts.

Job Description

The Encore Boston Harbor Limousine Dispatcher will manage all aspects of parking and transportation operations at the property.  Specific areas of responsibility for both team member and guest transportation coordination include, but are not limited to: on-site and off-site parking; shuttle services between the property and remote parking locations; coordination of express and community motor coach services; MBTA train and bus service, water transit; ride share and taxi programs; traffic easing and communication; airport related transfers; operation of the vehicle/limo department; and coordination of all transportation related communication. 

JOB RESPONSIBILITIES:  

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied. 
• Ensures the execution of short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.  Identifies key drivers of success.
• Responsible for staying up to date with the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
• management of the transportation strategy and ensuring alignment with overall Encore Boston Harbor strategy
• Identifying and maximizing opportunities for guest and team member transport success and company success;
• Maintaining all Encore Standards; and ensuring excellent guest and team member experience.
• Schedule and dispatch drivers and vehicles to appropriate locations according to requests and specifications
• Relay work orders, messages, and information to or from drivers using telephones or two-way radios.
• Monitor personnel and vehicle locations and coordinates service and schedules. 
• Determines types or amounts of vehicles and personnel required according to requests. 
• Responsible for ensuring that all vehicles are returned at the end of a shift. 
• This position will be fully accountable for the financial performance, daily operation, guest satisfaction, and employee satisfaction related to parking and transportation.
• Knowledge of Everett and Greater Boston area and attractions
• Able to work a flexible schedule that varies according to business demands
• Minimum two years customer service experience in a high volume/ high guest service environment
• Previous front services dispatch and telephone experience preferred but not required

Qualifications

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Age, Gaming and Certifications:

21 years of age or above.

Will be required to obtain and maintain registration or a license issued by the Massachusetts Gaming Commission.

Requires valid Massachusetts Drivers License.

Education and/or Experience: 

High school degree or equivalent required. Bachelor’s Degree in a related field or equivalent experience preferred.

Minimum 5 years of transportation or related experience required, 3 years in a leadership role preferred.

Requires strong computer skills and proficiency in Microsoft Office.

Candidate must have experience with planning and project management.

Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.

Knowledge of union as well as non-union working environments preferred.

Knowledge of Massachusetts transportation systems preferred.

Language Skills:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to respond to common inquiri