Techinical Writer

About Us 

Philo is a small, ambitious startup building the future of television. Our product lets you watch your favorite shows on all the devices you care about, with intelligent search, insightful discovery, and effortless sharing — in short, we are building the TV-watching experience that we’ve always wanted for ourselves.

We’re a company that puts people first — both our customers and the people on our team. At Philo, our philosophy is to empower our colleagues to do their best work and have a big impact on the product while supporting each other in a collaborative environment. We value pragmatism, pride in our work, and passion. We believe in having transparency and openness across all parts of the company.

We are committed to diversity and inclusion as we grow the Philo team and shape the future of TV. Promoting inclusion and diversity is a core part of our values, and we believe that a diverse set of voices and perspectives on our team enables us to build the best product for our customers.

Philo is headquartered in San Francisco, with additional offices in New York and Cambridge, MA. Our leadership team includes one of the founders of Facebook as well as alums of Meraki and HBO. Philo is backed by NEA and industry partners including HBO, Discovery, AMC, A&E, and Viacom.

 

 

About the Role:

Are you an excellent writer? Do you have a propensity for organization, design, and instruction? Are you digitally fluent? If you said YES YES YES, consider refining your talents on the unparalleled Quality Team at Philo. With clarity and style, you will be a godsend to the customers, support agents, and HQ staff that worship at the altar of knowledge 🙏

The Technical Writer is responsible for internal and external documentation and also works closely with the Learning & Development team on agent training -- ultimately laying the foundation for awesome customer experiences. By fostering strong communication and understanding, you’ll have an outsized cross-functional impact on many teams outside of the Quality Team as well, particularly Product and Engineering.

This is a fantastic opportunity for go-getters interested in jumpstarting their career in an exciting and nurturing environment. Plus, TV is fun! TL;DR: if you’re smart, write well, and work hard, apply now!

 

What You'll Do:

•   Create knowledge bases, customer support agent content, and help center articles to help support agents, customers, and others within the company
•   Scope and create documentation both individually and by collaborating with teams
•   Write clear documentation about how to perform technical and other tasks
•   Edit, clarify, and proofread documents written by others
•   Write and test published documents to ensure searchability and effectiveness
•   Plan, research, and write documentation for projects of moderate to high complexity and scope
•   Identify audiences for content and anticipate the questions, problems, and needs that the content should address
•   Craft compelling, effective, on-brand learning content experiences using instructional design, UX, learning and behavioral science principles
•   Design and build innovative content offerings that enable learning paths suited to different types of learners at different stages of growth through a transmedia approach
•   Prototype, develop, and test learner-centric digital and blended learning experiences and materials in a variety of delivery modalities
•   Evaluate, impact, and continuously improve content experiences.  

 

What You'll Bring:

•   BA/BS with strong academic record
•   Strong command of the English language: an eye for detail, meticulous grammar, and proofreading skills
•   Demonstrated aptitude for quickly learning and understanding new technologies
•   Keen technical curiosity, with outstanding research and problem-solving skills
•   Ability to break down complex technical subjects and present them in an approachable way for different audiences - including translating technical jargon into plain language
•   Commitment to following and improving team processes and style guidelines
•   Highly organized and strategic thinker with the ability to prioritize and make decisions with bias towards action

 

Bonus Points:

•   Experience designing and developing learning content for adult learners
•   Experience with a learning management system
•   Experience at a tech startup or support team
•   Strong project management skills; able to hit deadlines for multiple projects at a time
•   An eye for visuals and graphic design, and familiarity with image editing tools
•   Experie