Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Planning & Administration Specialist within PNC's Treasury Management Planning & Strategy organization, you will be based anywhere within the PNC footprint.

The Business Experience Planning & Administration Specialist Sr. will be focused on the following activities:
• Serve as the liaison and trusted advisor between the Employee Center of Excellence (ECOE) team and the Treasury Management Client Care Strategy team.
o Understand current development efforts underway and what will be delivered at upcoming technology releases.
o Proactively understand Product Implementation Platform (PIP) roadmap and manage ECOE project plan to ensure effective business readiness efforts.
o Partner with training team in developing training materials and communications.
o Serve as a consultant to the TM Strategy team to understand business processes and help them gather information for development.
o Provide constant feedback to help improve technology release processes
o Consult on PIP workflows and process as we continue to expand to new products and functionalities.
• Partner with TM product teams and other partners on process improvement efforts.
• Take ownership of User Acceptance Testing processes ensuring that teams are knowledgeable around expectations / deadlines.
• Monitor training documentation to ensure information is up-to-date and accessible for our users.
• Support change management initiatives by thinking innovatively and being an advocate for change, helping to move the entire business of Treasury Management forward through engaging with new process and new technology.
• This individual will also be tasked with a variety of alternate tasks to help TM drive and support transformational change.

Ideal candidates for this position should have prior Treasury Management experience, project management skills and knowledge of change management processes.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Supports one or more business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives. Analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that implements best practices and learning plans to meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required