Technical Support Engineer

<div class="content-intro"><p><a href="https://prismatic.io/">Prismatic</a> is the integration platform that helps B2B software companies build integrations fast and deliver them at scale. We're turning integrations from a bottleneck into a growth driver for hundreds of companies, from high-growth startups to Fortune 500s.</p> <p>Our platform handles everything that breaks at scale, so teams can ship integrations, not infrastructure. It provides flexible, AI-enabled build experiences through code-native, low-code, and an embedded workflow builder, plus self-service configuration and an embedded marketplace.</p> <p>Prismatic is well-funded with strong product-market fit and a high-agency, driven, collaborative culture.</p></div><p><strong><span class="notion-enable-hover" data-token-index="0">About the role:<br><br></span></strong>We’re looking for a Technical Support Engineer who is excited to work on a fully remote team that offers the best possible user experience in support and onboarding experience for our technical and non-technical customers.</p> <p>The ideal candidate has a strong technical foundation across APIs, authentication, integrations, SDKs, CLI tools, and web applications. You’re comfortable working in an IDE, reading logs, and interacting directly with APIs to diagnose and troubleshoot system behavior. You enjoy a new challenge every day as you assist customers with building and troubleshooting integrations to the other third-party apps their customers use. It’s critical to have customer-facing experience and the ability to prioritize numerous tasks in the best way to serve our customers.</p> <p>Excellent verbal and written communication skills are required as you will be representing Prismatic to customers and providing insight to internal Engineering teams.</p> <p><strong>Sound good so far? Let’s talk a little more about the Prismatic platform.</strong></p> <p>Our platform empowers users to build, deploy, and support integrations. Prismatic integrations connect our customers’ products to the other applications their customers use. It includes a code-first build approach, a low-code integration designer, an embedded workflow builder, SDKs, AI-assisted development tooling, an embeddable integration marketplace, and purpose-built infrastructure for running integrations at scale.</p> <h4><span class="notion-enable-hover" data-token-index="0">What you will do:</span></h4> <ul> <li>Deliver an exceptional customer experience through technical support by answering questions, providing guidance and best practices, and helping users navigate Prismatic’s developer features and low-code tools.</li> <li>Triage and prioritize customer issues and feature requests base