Technical Services Administrative Professional

The Opportunity: 

The ideal candidate would be excited by the prospect of becoming an integral part of an Administrative Team, actively engaging in projects that support the well-being of SME. As an Administrative Team Member, you will work with the support of our administrative team to enhance, align and drive the effectiveness of initiatives.

Responsibilities: 

• Maintain and update laboratory manual software program for all SME labs.
• Maintain digital filing for the Lab per SME's Standards and Guidelines.
• Project assistance.
• Proofreading, formatting, processing, and transmitting documents, with the responsibility of ensuring they follow our company standards.
• Updating Team Member resumes.
• Utilizing multiple software programs to run reports and following up with outstanding items.
• Sending feedback requests to clients.
• Tracking and following up on project requirements. (scheduling, proposals, signed client agreements, safety forms, reports, and change orders)
• Track business expenses; Reconciling credit cards; Assisting with preliminary review of project invoicing; Assisting Project Managers with accounts payable and receivables.
• Coordinating meetings, primarily for internal team members; Arranging travel for field and office team members; Setting up meetings, primarily internally with room arrangement, IT needs, and meals.
• Equipment and Vehicle tracking such as maintenance and recalls; Answering phones and greeting guests; Ordering supplies; Shipping and receiving packages; Back-up Administrative Team Members when they are out of the office; We expect this role to adapt and change as our business grows; Communication with team members will be in several different forms, including phone, email, Microsoft Teams video calls, and in person.

Technical Skills: 

The ideal candidate would exhibit the following:

• Experience in an administrative office role.
• Excellent proofreading skills related to word usage, flow, and punctuation.
• Excited to learn new programs/processes/technology and grow professionally.
• Comfortable communicating via phone, text, email, and Microsoft Teams video calls.
• Competency using computer operating systems and current MS Office Suite programs (Word, Excel, Outlook, Teams, and PowerPoint).
• Ability to understand and adapt to change and react productively to frequent interruptions and changing conditions. Also, able to independently focus and work on deliverables requiring ~1-2 hours of dedication.
• Ability to work independently and as a part of a team.
• Ability to reprioritize throughout the day as urgent needs arise.
• Comfortable meeting tight deadlines and adapting to changing project needs with little to no notice.
• Willing to work occasional overtime, weekends, and travel overnight (rare) to meet the needs of the SME team and our clients.
• Ability to work at a desk for long periods of time.

Requirements:

• Has competency using computer operating systems and MS Office Suite programs (Word, Excel, Outlook and PowerPoint).
• Excellent verbal and written communications skills to effectively interact with clients, team members, and supervisors, conveying technical information clearly.
• Strong organizational skills, ability to prioritize, manage workloads, maintain accurate and detailed record-keeping skills, documenting field observations, safety concerns, and problem resolutions.
• Effective interpersonal skills to build rapport with clients and team members, fostering positive working relationships, customer-centric approach to provide excellent service to clients, ensuring their needs and concerns are addressed promptly and professionally.
• Must be able to understand and adapt to change and react productively to frequent interruptions and changing conditions.
• Has a general aptitude for identifying and resolving complex technical problems, utilizing critical thinking and logical reasoning.
• Demonstrates ethical conduct, maintaining confidentiality and ensuring safety and security in all aspects of work, strict adherence to safety protocols and guidelines, fostering a safe working environment for yourself and others.

SME's Core Values:

• Honesty and Integrity
• Respect
• Selfless Service
• Teamwork
• Practical Solutions

Benefits:

At SME, we believe that taking care of our employees is the cornerstone of our success. Our commitment to your well-being goes beyond a job- it is about helping you thrive both personally and professionally. We offer a benefits package that is not simply meeting an expectation, but a key compo