Business Solutions Specialist

If you are passionate about supporting initiatives and executing processes that enhance efficiency and the client experience, then a role as a Business Solutions Specialist is for you.

As a Business Solutions Specialist in Business Banking, you’ll provide phone-based consultation with a focus on credit loan origination, client experience, and risk management. You’ll have the opportunity to shape the future of Business Banking, offering innovative financial solutions and advice that improve our clients' lives and businesses.

Job Responsibilities

• Provide phone-based consultation to prospects and clients around the appropriate product (loan vs line) for loans less than or equal to $250K
• Proactively follow-up on all credit referrals less than or equal to $250K from both consumer branch-based employees and Business Relationship Managers
• Use knowledge of business, finance, banking, and credit and risk management to identify and recommend small business credit products (i.e. lines of credit for working capital, letters of credit for trade finance, term loans for equipment financing, and treasury credit facilities) that best serve the client; and work within risk parameters that protect the bank
• Work directly with clients to complete the application and fulfillment process, ensuring all necessary documents are included and complete
• Submit all completed loan applications to Credit Service Center
• Clearly communicate credit decisions and terms, including declinations and counter-offers to clients and prospects, with the goal of assisting the borrower with their access to capital-need and keeping internal partners informed of loan statuses and decisions
• Protect the firm by following sound risk management protocols, and adhering to regulatory requirements and credit policies

Required qualifications, capabilities, and skills

• Minimum 1 year of experience in credit origination or related business lending products
• Ability to understand business financial statements, cash flow capacity, and loans across various industries and business types
• Proven ability to maintain strong phone-based communication, and negotiation skills with individuals at all levels, internally and externally
• Excellent relationship-building skills with clients, internal partners, and peers
• Ability to recognize issues or problems that need escalation
• Maintain strong technical skills while using Microsoft Office and internal bank systems

Preferred qualifications, capabilities, and skills

• Bachelor’s degree in Finance or related field, or equivalent work experience

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans