Housing Operations Assistant (Contractual)

Towson University (TU) has earned distinction as both a top 100 public university and one of the nation's great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second-largest university in the prestigious University System of Maryland.  Towson University fosters a climate that is grounded in respect and supports the intellectual and personal growth of the entire university community.

The Housing Operations Assistant reports to the Housing Operations Coordinator and supports the daily execution of housing assignments and operational processes within the Department of Housing & Residence Life. This position assists with assignment-related workflows, data entry, student communications, and system updates to help ensure accurate housing placements and positive student experiences utilizing the department’s housing management system (StarRez).

Assignments Support:

• Process routine room changes, new assignments, emergency placements, and mid-year placements in StarRez as directed by the Housing Operations Coordinator.

• Utilize StarRez to execute assignment transactions, including room changes, placements, cancellations, and related updates, ensuring accurate data entry.

• Assist with first-year placements, waitlist assignments, and special population assignments as assigned.

• Support the housing contract cancellation workflow by entering updates, preparing communications, and tracking documentation.

• Maintain organized records related to assignments and cancellations to ensure accurate tracking and reporting.

• Provide administrative support for assignment-related processes during peak operational periods (housing selection, move-in, roster verification, etc.).

• Run standard reports and saved lists as directed to support assignments tracking and data verification.

• Provide administrative support for summer housing assignments and operations in conjunction with the Housing Operations Specialist.

   

Fall Triple & Overflow Housing Support:

• Serve as the operational support for the fall triple and overflow housing process.

• Enter and update detriple and permanent reassignment information in StarRez.

• Prepare and distribute communication to affected students regarding placements, room changes, and detriple updates.

• Track available spaces and maintain internal tracking documents to assist the Housing Operations Coordinator with placement planning.

• Monitor deadlines and assist with ensuring timely permanent placements.

• Assist with processing detriple credits and related account adjustments in coordination with the Housing Operations Coordinator. 

Housing Operations Support:

• Assist with roster verification processes at the start of fall and spring semesters by preparing reports and updating records.

• Process and assist with audits of student account adjustments in StarRez related to room changes, early arrivals, and detriple credits as directed.

• Support occupancy tracking and space management efforts by maintaining accurate system records.

• Assist with Card Access Control updates in the Lenel system as needed.

• Provide general administrative support for housing operational workflows and special projects.

   

Customer Service & Communication Support: