Service Coordinator

Envirotrol is seeking a Service Coordinator for our Charlotte location. In this role you will collaborate closely with customers, the Sales team, and the Service Department. You will manage customer requests, coordinate documentation/notifications with the Service Department, ensuring customer satisfaction is achieved.
Why Join Us:
At Envirotrol, we are focused on our people, our culture, and our business. We are growing and hiring great people like YOU to support that growth. We provide HVAC service maintenance and optimize building performance for our customers by developing and installing building controls systems, offering ongoing maintenance, and equipment replacement. We would love you to join our team and continue our mission of excellent customer service and optimal building performance.

RESPONSIBILITIES:
SERVICE COORDINATOR RESPONSIBILITIES:
●    Executes and maintains frequent contact with customers who have service needs/opportunities
●    Actively listens and identifies customer concerns and acts as liaison with the Service Department
●    Develops credibility, loyalty, trust, and commitment through relationship-building
●    Utilizes North Boundary to provide account status and activity on customers via “CASES”
●    Develops relationships with internal operations and administrative staff to ensure customer satisfaction
●    Coordinates all activities with relevant department managers
●    Maintains an active log of existing service contracts and monthly billings to assist management in revenue forecasting
●    Orders parts and renews contracts
●    Job setup/scheduling/technician time tracking via COINS
●    Processes purchase orders and reconciles purchase order log
EDUCATION/EXPERIENCE:
●    At least 5 years of experience in HVAC Service preferred
●    4-year College Degree preferred
●    Strong Excel, and Microsoft Office skills
●    Experience with CRM/sales software applications preferred
●    Familiarity with Building Automation Controls is preferred

WHAT WE WILL OFFER YOU:
    Weekly Pay at competitive wages based on experience
    Paid Vacation
    401(k) plan with a generous company match
    Excellent Medical, dental, vision, and RX drug insurance
    Life and accidental death insurance
    Short and Long-Term Disability insurance
    Employee Assistance Program
    Commitment to Employee Safety
    Opportunities for Growth & Leadership
# Envirotrol