Sr. IT & OT Site Administrator

🚀 Join the Force Behind Innovation at NICB!

Sr. IT & OT Site Administrator | Mission-Critical Role in a 24/7 Manufacturing Facility

Are you a tech-savvy problem solver who thrives at the intersection of IT, OT, and operational excellence? Do you see technology as a tool for transformation and growth? If so, New-Indy Containerboard (NICB) wants you to be the engine driving IT & OT success at our site!

We're searching for a Sr. IT & OT Site Administrator to lead critical technology support, optimize site operations, and act as the go-to tech liaison between our business and enterprise IT & OT teams. This role is hands-on, high-impact, and essential to keeping our 24/7/365 manufacturing facility running smoothly and efficiently.

🔧 What You’ll Own

🛠 Day-to-Day Problem Solving

• Tackle and resolve escalated IT & OT issues quickly and effectively

• Pinpoint root causes and eliminate recurring problems

• Train users and document systems for long-term success

• Maintain and manage support contracts to ensure tech resilience

• Partner with Enterprise Security to protect critical site infrastructure

📊 Strategy & Operational Planning

• Develop site experts and roll out smart training initiatives

• Monitor and report on support trends

• Create and maintain Business Continuity Plans

• Champion continuous improvement and site-wide tech innovation

📈 Project Management & Development

• Manage IT & OT projects with a laser focus on timelines, budgets, and results

• Collaborate with business leaders to identify tech gaps and opportunities

• Build and present project plans with clear scope, ROI, and impact

• Drive execution in partnership with NICB’s Enterprise IT & OT Teams

📎What You'll Need:

• Bachelor's in business, IT or similar discipline, or commensurate equivalent work experience in a technology field, minimum of 3 years.
• Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
• Exceptional written and oral communication skills.
• Experience within, or supporting, a manufacturing environment.
• Experience in managing cross-functional teams and processes.
• In-depth knowledge of Microsoft operating systems and networking protocols.
• Knowledge of computer hardware, networking and system administration.
• Experience with both IT and OT/Process Control environments.
• Extensive application support experience with MS Office.
• Familiarity with the fundamental principles of ITIL.
• Experience with system backup and administrative tasks.
• Preferable experience with OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Reliable and available to work a flexible schedule including nights an