Customer Service Assistant

Job Title: Customer Service Assistant

Location: Jersey City, NJ

Job Type: Full-time

Reports to: Customer Service Manager

Job Overview:

We are seeking a friendly, dedicated, and professional Customer Service Assistant to join our team. In this role, you will be responsible for providing exceptional service to our customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will be a strong communicator, proactive, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

• Assist customers with product orders, returns, and exchanges.

• Address customer complaints or concerns, finding solutions to resolve issues.

• Process transactions, refunds, and exchanges efficiently.

• Maintain customer records and update account details as necessary.

• Handle customer feedback and report issues to relevant departments.

• Ensure a positive customer experience by providing friendly and helpful service.

• Work collaboratively with other departments to resolve complex customer issues.

• Stay informed about product updates and company promotions to effectively assist customers.

• Assist with maintaining inventory and organizing product displays, if necessary.

Requirements

• High school diploma or equivalent; a degree in business or related field is a plus.

• Strong verbal and written communication skills.

• Ability to remain calm and professional in high-pressure situations.

• Excellent problem-solving and conflict resolution skills.

• Proficient in using customer service software, Microsoft Office, and other relevant tools.

• Positive attitude with a focus on teamwork and customer satisfaction.