Jobs and Careers

Customer Service Representative

United StatesRemotefull_timeVerifiedPosted 9 Dec 2023

💰 $40,000/yr($35,000/yr – $40,000/yr)

About the role

Location Designation: Hybrid

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.

GBS

Don’t miss your chance to join our team in 2024!

New York Life Insurance Company is hiring a class of Customer Service Representatives:

Shift Information:

Full-time - candidates must be available to work the following schedule:

Monday: 10:00am – 8:00pm

Tuesday - Friday: 11:00am – 7:00pm, 11:30am - 7:30pm OR 12:30pm – 8:00pm

Training and Licensing Requirement: It is mandatory to attend all Sales and Service Center training. including the 40-hour licensing class. You must successfully obtain a Florida Life and Variable Annuities License (#214) within 120 days of your date of hire.

Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company (NYL) may be the company for you.

NYL Sales and Service Center is conveniently located in the Westshore area; near downtown Tampa. NYL strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going.

We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.

Primary Responsibilities:

Handle high volume of inbound customer and sales agent inquiries.
Communicates and educates on product features, benefits and contract provision details.
Ability to handle most customer interactions independently.
Ability to explain information in functional area.
Maintains satisfactory level of key performance indicators according to departmental requirements.

Qualifications:

Associates degree or equivalent years of related experience
Minimum 2 years of customer service and/or call center experience required
Accountable, ethical, good decision-making ability
Problem solving / ability to analyze and take appropriate action
Strong verbal and written communication skills required
Excellent computer navigation skills and ability to multitask
High school diploma, or GED from an accredited school required.

Preferred Skills/Qualifications:

Bachelor’s degree or equivalent years of related experience
Bilingual – Spanish
Prior experience within the insurance industry

Training & Development:

Customer Service Representatives undergo a comprehensive paid Hybrid training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available.

Hybrid training – Monday and Friday work from home and Tue-Thu onsite *up to the first 90 days*
After your training, you will transition to full time work from home.
Training Hours: 10am-6pm EST
Must attend and pass the 40-hour FL Licensing prep course certification
Must pass the Florida Variable Life and Annuities (214) License exam within 120 days of date of hire
Must live within 50 miles of our Tampa location 5505 W Cypress, Tampa 33607

Benefits/Perks and Amenities: