Central Intake Manager - RN

Job DetailsJob Location: Monroe Georgia - Monroe, GA 30655Position Type: Full TimeProvidence Care is seeking an experienced Central Intake Manager (RN) to lead our centralized hospice intake team. This role ensures timely, compliant, and clinically appropriate admissions while supporting strong communication between referral sources, clinical teams, and leadership.

The ideal candidate is a Registered Nurse with hospice or home health experience who brings strong clinical judgment, operational leadership, and a passion for improving patient access to hospice care.

This position plays a key role in ensuring referrals are processed efficiently, eligibility is appropriately assessed, and patients receive the care they need as quickly as possible.


Key Responsibilities

Clinical Review & Eligibility



Review incoming hospice referrals to determine eligibility based on Medicare and regulatory guidelines


Collaborate with the Medical Director and clinical leadership on complex eligibility decisions


Ensure documentation supports terminal diagnosis and regulatory requirements


Identify and escalate potential compliance risks



Intake Operations



Oversee the daily operations of the centralized intake department


Ensure referrals are processed accurately and in a timely manner


Monitor intake performance metrics such as response time, referral conversion, and documentation completion


Coordinate with branch clinical teams to ensure smooth transitions from referral to admission



Leadership & Team Management



Supervise and support intake staff, including clinical and non-clinical team members


Provide training on hospice eligibility, documentation standards, and intake workflows


Conduct performance reviews and support staff development


Promote a culture of accountability, responsiveness, and teamwork



Collaboration & Communication



Serve as a key liaison between referral sources, clinical teams, and leadership


Support business development teams by ensuring timely referral follow-up


Maintain professional communication with hospitals, physicians, and community partners



Quality & Compliance



Ensure intake processes comply with CMS regulations, state requirements, and HIPAA standards


Maintain audit-ready documentation and support regulatory readiness


Identify opportunities to improve intake processes and patient access


Qualifications

Active Registered Nurse (RN) license


3+ years of clinical nursing experience


Hospice or home health experience


Strong understanding of hospice eligibility and Medicare guidelines


Experience reviewing clinical documentation


Strong organizational and communication skills



Preferred



Leadership or supervisory experience


Experience working with EMR systems


Experience in hospice intake or admissions




Why Join Providence Care?



Mission-driven hospice organization focused on compassionate patient care


Collaborative leadership team


Opportunity to build and improve centralized intake processes


Competitive compensation and benefits


Supportive and professional work environment




Work Environment



Office-based role with frequent use of phone and computer systems


Interaction with clinical teams and referral partners


Fast-paced healthcare environment focused on patient access and quality care




Equal Opportunity Employer

Providence Care is an Equal Opportunity Employer and values diversity in the workplace. All employment decisions are based on qualifications, merit, and business needs.

 

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