Manager, Digital Sales Operations

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

The Manager of Digital Sales Operations will lead a team of Campaign Managers responsible for setup, trafficking and optimization of Ad sales campaigns across all NBCU Digital properties. The Manager will work closely with Sales Management, Ad Platforms, Planning, Product and DBS teams to lead ad integration efforts and provide best customer service in class. This role will be charged with managing ad operations efforts across NBCU’s digital apps, websites, mobile, set-top box, off-platform distribution partners and emerging products and platforms.

Duties and Responsibilities:

• Day-to-day team management including onboarding, growth and development of direct reports made up of Campaign Managers
• Drive team efficiency to meet SLA’s and other key business metrics
• Proactively troubleshoot delivery and technical issues to ensure revenue recognition.
• Communicate technical issues in a manner that is easy for a non-technical audience to understand
• Provide training (troubleshooting delivery issues, understanding delivery priorities, optimization of campaigns, ad products, etc.) to Sales and Sales Operations as needed
• Develop strategic relationships with our business partners and vendors
• Establish and improve workflow, processes, and establish goals for measuring and improving product output (quality, conformity, scalability, and sustainability)
• Contribute to Leadership meetings and strategic planning for Sales Operations organization

Qualifications

Qualifications:

• Bachelors Degree or equivalent experience
• 5+ years Ad Operations experience
• Ad serving/ad technology fundamental knowledge in industry tools including Google Ad Manager, Operative and Freewheel.
• Understanding of linear and digital video distribution, SVOD and MVPD landscape
• Excellent organization, multi-tasking and prioritization skills.
• Must be an exceptional Specialist that has demonstrated ability to improve and follow process, troubleshoot issues, communicate effectively to management, and serve has a leader amongst their peers.
• Strong understanding of common digital platform capabilities including desktop, mobile, video required as well as web technologies and technical architectural needs including HTML5, CSS3, Responsive Design

Eligibility Requirements:

• Interested candidates must submit a resume/CV through nbcunicareers.com to be considered
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Desired Characteristics:

• Knowledge of Google Ad Manager, OpOne, and/or Freewheel is preferred
• Excellent ability to project manage initiatives
• Strong functional knowledge of Copy/Logs/Schedule/Web ability
• Proven computer skills and knowledge of Microsoft Office Products (Microsoft Excel, Word, PowerPoint, etc.)
• Detail orientation, commitment to quality work product and well organized.
• Strong analytical and problem-solving skills
• Ability to work