Sales Operations Manager

Hi, I'm Alex, Director of Sales Operations at Customer.io!

We’re looking for someone to join our Sales Ops team to help us optimize our tool stack to enable our sales team to operate more efficiently. As a Sales Ops Manager, you will be responsible for ensuring our sales tools are seamlessly integrated into our selling and reporting processes. The expectation is that you will improve our workflows and help the team close more deals faster.

You will work closely with sales leadership and manage the functions to improve productivity and performance. Our goal is to make Salesforce, alongside other tools, the best user experience to drive positive results. We are seeking strategic and analytical thinkers to help us get there. As a distributed company, we strongly value effective communication skills, accountability, and collaboration.

Some things you'll do...

• Collaborate with sales leadership and cross-functional teams to enhance our processes
• Identify opportunities for improvement to ensure the sales team runs as efficiently as possible, backed by tooling, metrics, and trend analysis
• Work directly with Marketing Operations & Systems Administrators to define and execute CRM requirements for the sales organization.
• Oversee and manage our sales tools, including our CRM (Salesforce), prospecting engagement tool, and data intent tools
• Involved with the data integrity of Salesforce platform, including data analysis and manipulation
• Key data maintenance and business processes within Salesforce, like managing users, roles, hierarchies, and security settings
• Collect requirements from stakeholders, define the strategy, and implement the solution
• Be hands-on and build out workflow solutions, reports, and dashboards in Salesforce to measure Sales progress
• Act as a main point of contact (both internally and externally) for all tooling feature requests and support issues
• Responsible for training team members and ensuring adoption across the team
• Support top-of-the-funnel, pipeline, and forecast metrics
• Support sales enablement activities
• Provide detailed documentation and communicate process changes to the team

We're looking for someone who...

• Strong understanding of the Salesforce.com platform, with the ability to build custom Salesforce reports, processes, formula fields, custom views, and other complex logic.
• Salesforce Admin Certification
• 2+ years of experience as a Salesforce system administrator with Lightning UX (or similar experience)
• 2+ years of experience administering other integrated tools within the Salesforce ecosystem
• Preferably has work experience with marketing automation software
• Strong business and analytical skills, able to proactively dig into data and reports to identify opportunities for improvement
• Has an ownership mindset and takes the initiative to research, plan, and execute projects from start to completion
• Enjoys talking to people and is highly collaborative; makes strategic decisions in an empathetic and respectful way
• Documents their thought process to help others understand how and why they landed on the final outcome
• Very organized with excellent attention to detail
• Ability to meet deadlines in a fast-paced environment
• Results-driven and has the ability to break down complex problems and projects into manageable goals and align initiatives
• Available to collaborate with team members in the US EST/CST for at least 4 hours daily.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 4,700 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

We offer a starting salary of $110,000 USD depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 100% medical, dental, vision, and supplemental insurance for you and your dependents
• 12 weeks of paid parental leave - for birth, adoption, or foster care
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
• Home office stipend - Up