Director, Order Project Management & Fulfillment

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Thermo Fisher Scientific’s BioProcess Equipment & Automation (BEA) Business Unit is a global leader in single-use technologies for biomanufacturing. We deliver industry-defining solutions that make workflows more flexible, scalable, and consistent—helping customers bring life-changing therapies to patients faster.

Position Summary

We are seeking a dynamic and experienced Director, Order Project Management & Fulfillment to join the BEA Leadership Team. This role is ideal for an experienced people leader and change agent with a strong background in project management, strategy, and organizational leadership.

The Director will lead end-to-end execution of coordinated bioprocessing equipment and automation projects, ensuring customer happiness, timely and on-budget delivery, and revenue recognition. This individual will play a pivotal role in driving operational excellence, building hard-working teams, and crafting the future growth of the business.

Key Responsibilities

• Lead execution of complex hardware and controls projects, ensuring delivery on time, within budget, and to customer expectations.
• Partner cross-functionally with Finance, Operations, Supply Chain, Engineering, Commercial, and Logistics to drive alignment and customer success.
• Establish important measures for project performance (lead times, delivery efficiency, customer happiness) and hold the team accountable to continuous improvement (PPI).
• Coordinate and manage departmental budgets while planning for rapid international growth.
• Contribute to sales pipeline planning and participate in the SIOP process; serve as a key collaborator in sales enablement.
• Contribute to BEA senior leadership team meetings, setting objectives and strategies and ensuring execution (e.g., standardizing SKUs and driving customer adoption).
• Recruit, develop, and retain a motivated and experienced project fulfillment team; implement a robust experience strategy to sustain organizational growth.
• Champion change management initiatives to drive efficiency, standardization, and cultural alignment.

Education

• Bachelor’s degree in a scientific, engineering, or business field required.
• MBA or equivalent experience preferred.

Experience

• Minimum of 8 years of experience in leading projects, programs, or products, demonstrating a track record in guiding extensive, cross-departmental projects.
• 5+ years of people leadership experience, with a track record of building, encouraging, and motivating hard-working teams.
• Strong customer orientation with experience working directly with clients and commercial teams across diverse channels.
• Proven capacity to guide within complex organizational structures and to impact various levels effectively.
• Proven change leader with a bias for action and strong problem-solving skills.
• Experience with complex capital equipment required, Life Sciences industry experience preferred

Knowledge, Skills, and Abilities

• Strong strategic and financial competence; ability to interpret P&L and connect to portfolio strategy.
• Outstanding project planning and execution skills with attention to detail.
• Skilled in navigating ambiguity, prioritizing effectively, and driving timely decisions.
• Strong communication, collaboration, and influencing skills across global and diverse teams.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgro