Director, Customer Supply Chain - Local CPG

About the Role

 

• This role will play a pivotal role in partnering with the respective VP & Managing Director, Food Manufacturer Sales and Specialties, US to deliver upon the market cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network.
• Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness service
• Owns and develops the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspective
• Leverages and actively manages the GBS process towers & teams and act as an advocate for E2E SC integration and efficiency
• Active relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country cluster.
• Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …)
• Owns the Cluster country supply chain budget & service level
• Actively participates in the demand validation and sign-off of the Country cluster
• Develops joint business plans with key customers and enables customer intimacy & proximity
• Supports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster S&OE / S&OP discussions
• Delivers New Product Introduction process within the Country/cluster (incl management of slow moving/obsolete inventory/Blocked inventory) 
• Be the SPOC of the Country cluster for any Global/Regional projects
• Ensure Global/Regional processes and policies are implemented and adhered.

 

 

Job Responsibilities Include

 

Influence country cluster planning

• Inputs in monitoring market/customer intelligence and forecast enrichments
• Support supply balancing activities related to demand shaping (and S&OEs)
• Agree on a final S&OP and Budget demand plan and critical points to be escalated/resolved for Country cluster
• Align with commercial teams key New Product Introduction and promotions/activations
• Provide demand visibility to the supply & execution teams
• Deliver performance reviews & intakes with key customers
• Monitors adherence to OPR plans (demand, supply and orders)
• Oversees regional implementation of S&OP and S&OE decisions

 

Influence country cluster DC logistics

• Inbound deliveries, finished goods shipping and product pickups
• Obsolete / outlet inventory management
• Manages transport & delivery issues
• Transportation fleet for liquid transportation
• Customs processing
• 3PL performance monitoring & tracking
• Logistics budget & drives Logistics productivity and improvement projects
• Local distribution strategy and warehouse needs (cost to serve)

 

Influence country cluster order fulfillment

• Order management (execution and invoicing)
• 3rd party operations and root cause analysis for refusals/returns
• Transport purchase and invoicing, incl. effective reporting for refusals/returns
• Recall strategy and product recalls (in close alignment with Crisis management teams)
• Order changes / cancellations and resolution of customer complaints
• Implementation and follow-up of agreed customer SLAs
• Key stakeholder exchange, and action plans based on customer performance reviews
• Supervises the handle of product availability (i.e. escalations, shortages)
• Supervises the management of incomplete orders
• Owns service level review and problem breakdown analysis for service hits
• Directs GBS process teams

 

 

About You

 

• Mandatory - Graduation in Engineer / Business Administration / Economic or System sciences
• Post graduate in any business / supply chain discipline
• Proficient in English  / Nice to have Spanish
• Strong communication & presentation skills
• Commercially view and balanced professional (expectation management)
• Ability to lead and manage change in a complex environment
• Min 15+ years of overall experience including 10+ years of relevant domain experience in F&B/FMCG industry
• Proactive and collaborative approach, demonstrated people leadership via direct and in