Student Financial Services Advisor

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Student Financial Services

Job Description

Job Summary:

Provide direct customer service to admission applicants, enrolled students, parents, alumnae, staff and other callers as the first point of contact for all SFS services. Respond to questions and resolve issues related to financial aid, educational financing and student billing inquiries through in-person contact, phone, email or direct mail. Have specific responsibility for SFS technical processes, as assigned.

Essential Functions:

• Serve as the first point of contact for the SFS office. Answer questions concerning student accounts, financial aid, and educational financing; refer issues to other staff for resolution if necessary; make appointments.
• Assist applicants with completion of aid requirements.
• Provide assistance to people accessing SFS information on the Smith website.
• Document student records as appropriate. 
• Perform processes including, but not limited to, the following areas of responsibility:  mail, e-mail, outside aid, staff schedule management, sibling verification process, accounts receivable, document scanning, indexing and tracking.
   

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses):

• High school diploma or equivalent.
• Three years of relevant experience or the equivalent combination of education and/or experience.
• Experience working with diverse backgrounds.

Skills:

• Good judgment
• Pleasant telephone manner
• Dependability
• Attention to detail
• Strong clerical and record keeping skills. 
• Strong basic math skills.
• Logic and quick-thinking to ensure accurate, expedient response to customer inquiries.
• Patience and courtesy in customer relations. 
• Ability to work with students from diverse backgrounds. 
• Strong organizational, interpersonal, verbal and written communication skills.
• Proficient computer skills including Word and Excel.
• Able to handle a high volume of customer contact, work under the pressure of deadlines, and maintain strict confidentiality.

Additional Information:

• Eligible for a Hybrid Work Schedule

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.

You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

August 26, 2024

Compensation Grade:

Grade N Non-exempt

Position Type:

Regular

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.  A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of  equity and inclusion among students, staff and faculty.  The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gende