Customer Project Manager, Customer Service Delivery - Dutch speaker

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 
 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

In this role Customer Project Manager (CPM) will be responsible for overseeing the successful delivery of complex managed service solutions to our clients. This role requires a blend of project management expertise, technical understanding and exceptional communication skills. The ideal candidate will have a proven record of managing customer-facing projects in a cloud/hosting environment, with a strong ability to work under pressure in a fast-paced, dynamic setting. 
 
Responsibilities

Project Management

• Lead and manage multiple complex projects from initiation to closure, ensuring timely delivery within scope and time. 

• Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies. 

• Monitor project progress and performance, implementing corrective actions as necessary to ensure successful outcomes. 

Client Engagement

• Serve as the primary point of contact for clients throughout the project lifecycle, fostering strong relationships and ensuring client satisfaction. 

• Conduct regular status meetings with clients and stakeholders to provide updates, gather feedback, and address any concerns. 

• Collaborate with clients to define project requirements, objectives, and deliverables. 

Technical Understanding

• Utilize a basic understanding of cloud technologies, virtualization, and networking to effectively communicate with technical teams and clients. 

• Work closely with technical teams to ensure that solutions are implemented according to client specifications and agreed design. 

Team Leadership

• Coordinate and lead cross-functional teams, ensuring effective collaboration and communication among team members. 

• Manage resource allocation and workload distribution to optimize team performance. 

Risk Management

• Identify potential project risks and develop mitigation strategies to minimize impact on project delivery. 

• Proactively address issues and challenges that arise during the project lifecycle, ensuring timely resolution. 

Reporting and Documentation

• Prepare and present project status reports, including key performance indicators (KPIs) and project metrics, to stakeholders and senior management. 

• Maintain comprehensive project documentation, including project plans, meeting notes, and change requests. 

 

Qualifications

• BA/BS degree or equivalent work experience, in computer-related field 

• Degree level qualification, preferably in a technical subject, or equivalent work experience. 

• Experience in a technical industry preferred (IT, telecommunications or data centers.) 

• Expertise in MS Word, Excel,PowerPoint and Smartsheet required 

• Experience with SFDC, ServiceNow and Siebel is desirable 

• Strong command of Dutch and English is a must, communication in additional languages is highly valuable  

• Excellent organizational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customers 

• Strong attention to detail with a high degree of accuracy  

• Ability to work and adapt in rapidly changing environment 

• Customer service focused 

• Ability to juggle multiple priorities, handle highly confident