Staff Outbound Product Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself constantly to be better. We’re now applying that disruptive thinking to the way people view risk, compliance, and resiliency through the ServiceNow Risk suite of products and how the solutions can be used to deliver a risk-aware business and a consumer-grade multi-channel user experience.

Role:

We are seeking an Outbound Product Manager to support the global risk sales organization and to support cross-organizational activities. We need someone who is action-oriented and someone who can execute the Business Unit vision while supporting Sales, Marketing, Solution Consulting, Alliance and Channel, and Analyst relations. You must be able to thrive as an individual contributor as well as lead by example to other professionals in and out of the Business Unit. You will promote and integrate the value of ServiceNow Risk solutions across the entire ServiceNow organization and into our partner and customer ecosystem. You will closely partner with a cross-organizational team to craft compelling solutions and product offerings to the field. 

What you get to do in this role:

• Work closely with sales, product success, customer outcomes, and product management to plan, create, and maintain customer-facing content
• Manage the creation and maintenance of product management’s release content
• Provide input to help shape future content strategy for the product or business unit you help support
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the risk and ESG business

Travel:

• Less than 20% travel is expected.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Qualifications

In order to be successful in this role, we need someone who has:

Basic Qualifications:

• BA/BS degree or higher in technical writing, technical communication, English, or journalism or an equivalent combination of education and experience in these or other related fields
• Experience with one or more domains in Governance, Risk, and Compliance / Integrated Risk Management.
• Solid written and oral communication skills.
• Understanding of content development life cycles and processes

Preferred Qualifications:

• Excellent people skills to interact with all levels of customers, colleagues, cross-functional teams, and partners.

• Effective cross-functional collaborator, able