Senior Associate, IT Program Manager - Strategic Businesses Technology

Location Designation: Hybrid - 3 days per week 

Our New York Life culture has laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. Here you become a valued part of a welcoming, inclusive, and caring organization with a long-standing legacy in stability and growth. The strength revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance.

 

As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities.  You will be part of an inclusive team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others.

 

You are our future, and we commit to investing in you accordingly.

 

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
 

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

We are seeking a motivated IT Program Manager to join our core enterprise technology team supporting New York Life’s Strategic Businesses. This pivotal role reports directly to the Head of IT Operations and partners with line-of-business CIOs and their technology teams to execute our strategic roadmap—focusing on operational efficiency, synergistic outcomes, and transformative technology enablement that drives growth and enhances customer experiences. 

The IT Program Manager will be instrumental in delivering our technology innovation roadmap across multiple strategic business units. Technology initiatives in scope include generative AI enablement and enhanced data models, platform and ecosystem modernization, cybersecurity practices and risk management, operating models and ways of working, and IT operational efficiencies.  The role demands a balance of strategic oversight, technical depth, stakeholder engagement, and leadership in multi-project delivery to ensure timely and high-quality outcomes. 

The ideal candidate thrives in a dynamic, entrepreneurial environment and excels in building relationships across both business and technology teams in specialized insurance domains

 

What you'll do:

 

1. IT Roadmap Strategy & Governance 

• Support the definition, planning, and lead the execution of the multi-year, cross-business technology roadmap. 

• Partner with multiple technology organizations to ensure goals are thoughtfully aligned based on business objectives and shifting priorities. 

• Track and manage dependencies, risks, issues, and deliverables with detailed program governance discipline across concurrent initiatives. 

• Report program status, risk mitigation strategies, and key outcomes to senior leadership. 

• Leverage established KPIs to measure project and program performance and report out to stakeholders. 

 

2. Program & Project Delivery  

• Oversee the coordination and execution of multiple interrelated technology projects on our cross business IT roadmap. 

• Collaborate with delivery teams—developers, analysts, product managers, QA, and DevOps—to ensure timely, within-budget, and high-quality outcomes. 

• Apply fit for purpose agile deliver