Sr. Coordinator - Site Services

The Opportunity:

In this role, you will report to the Area Operations Manager and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science. 

Education: High school diploma or GED required

Experience: 2+ years experience in material handling/inventory replenishment or customer service

Preferred Experience: Spill containment training, IATA, DOT, IMDG and OSHA Right to Know a plus

Cross referencing and inside sales experience a plus

Knowledge of scientific products and services a plus

Qualifications:

• Conform to all company and customer requirements for background checks, health and safety issues, security clearances

• Knowledge of Information intermediate computer skills including Microsoft Office with proficiency in Word and Excel

• Solid understanding and experience in either shipping, inventory, or purchasing

• Excellent Customer Service Skills; displays a professional can do attitude

• High regard for safety, quality and adherence to protocols, policies and procedures

• Ability to self-manage and self-motivate; forward thinking

• Ability to prioritize tasks, and meet deadlines

• Knowledge of scientific products and services a plus

• Ability to communicate effectively with both the customer and internal contacts

• Must be able to lift up to 50lbs

• Travel may be required

How you will thrive and create an impact :

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role, you will:

• Be responsible for tasks in inventory management (Consumables, chemicals, samples, etc) and accurate inventory control, processing requests leading to inventory movement on and off site, and fulfilling customer metric reporting.

• Perform inventory management related functions such as monitoring slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

• Provide daily customer service functions and communicates with the customer relative to inventory management.

• May be required to perform purchasing functions including but not limited to: back order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.

• Responsible for all customer service related functions including but not limited to: order entry, reporting, maintaining metrics, and cost savings tracking.

• Performs shipping coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.

• Responsible for handling hazardous material and preparing shipping documentation and packaging requirements.

• Interfaces directly with customer point of contact, purchasing directors, facility directors and plant managers.

• Responsible for managing consigned, non-consigned, customer owned or 3rd party inventory.

• Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.

• Meets goals and objectives: safety, performance and quality.

• Creates programs for enhanced service efficiencies.

• Interfacing with Avantor Sales Force and manufacture representatives.

• Documents change management.

• Responsible for desktop delivery of inbound packages to customer contacts

• Updating and maintaining Standard Operating Procedures.

• Perform other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.