Strategic Director of Account Management

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Scope of Accounts

• Limited portfolio of Verra Mobility’s largest customers (e.g., top revenue concentration, multi-year contracts, platform-level integrations)
• Customers with: High annual revenue and EBITDA impact
• Multi-product or multi-business-unit footprint 
• Executive-level stakeholders and complex governance
• Elevated renewal, reputational, or operational risk

What You’ll Do

Executive Customer Ownership

• Serve as the primary executive point of accountability for assigned strategic accounts
• Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning
• Build and maintain C-suite and SVP-level relationships across customer organizations
• Act as a trusted advisor, aligning Verra Mobility’s roadmap to customer long-term objectives

Revenue Protection & Expansion

• Own renewals, pricing strategy, and commercial negotiations for strategic accounts
• Identify and execute expansion opportunities (new products, services, geographies, use cases)
• Balance growth with margin discipline and contractual risk management

Strategic Account Planning

• Develop and lead multi-year strategic account plans including:Revenue and margin growth targetsRetention and risk mitigation strategiesProduct adoption and integration roadmapExecutive engagement cadence
• Regularly review account health with executive leadership
• Translate strategic objectives into actionable initiatives that address both short-term wins and long-term market positioning

Cross-Functional Leadership

• Collaborate with Product, Engineering, Sales, and Operations to craft customized solution proposals
• Orchestrate internal teams across: Sales, Product & Engineering
• Operations Finance & Legal Customer Success
• Ensure clear accountability, fast escalation, and disciplined execution on customer commitments

Customer Advocacy & Voice of the Customer

• Represent strategic customer needs internally to influence: Product prioritization
• Investment decisions Operating model improvements
• Translate customer pain points into actionable, revenue-generating solutions
• Ensure solutions deliver measurable impact on customer adoption, retention, and satisfaction.
• Customer Retention & Satisfaction: Strengthen relationships and ensure long-term value realization.
• Develops deep understanding of customer needs, procurement cycles, and value drivers.
• Brings customer insights directly into product and pricing decisions.

Risk Management & Escalation

• Proactively identify risks related to:Contract renewalsService performanceRegulatory or operational changes
• Lead executive-level issue resolution when stakes are high

Succe