Manager, Facilities Maintenance

About Veho

Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.

About the Role:

As the Facilities Maintenance Manager, you will play a crucial role in ensuring the smooth operation and maintenance of our facilities. You will be responsible for coordinating and escalating maintenance tasks, managing ticketing systems, and overseeing vendor relationships to ensure timely and cost-effective solutions. This role will be responsible for building a program that utilizes the best combination of cost/quality/speed to support a dynamic and growing network. 

What You’ll Do:

• Coordinate Maintenance Tasks: Oversee and prioritize incoming maintenance requests, ensuring tasks are assigned and completed promptly.

• Escalate Critical Issues: Identify and escalate any maintenance issues that require immediate attention, ensuring quick resolution to minimize downtime.

• Manage Ticketing System: Maintain and optimize the ticketing system to track all maintenance activities, ensuring transparency and accountability.

• Vendor Coordination: Serve as the primary point of contact for vendors, managing relationships, negotiating contracts, and ensuring timely service delivery.

• Preventative Maintenance: Assist in scheduling and coordinating preventative maintenance activities to avoid unexpected failures and extend the life of equipment.

• Data Analysis: Monitor and analyze maintenance data to identify trends, opportunities for cost savings, and areas for improvement.

What You Bring:

• Experience: 3+ years in a facilities coordination or similar role, preferably in a supply chain or industrial environment.

• Technical Skills: Proficiency in using maintenance management software (e.g., CMMS) and ticketing systems.

• Vendor Management: Proven experience in managing vendor relationships, including contract negotiation and performance tracking.

• Communication: Strong interpersonal skills, with the ability to communicate effectively across all levels of the organization.

• Problem-Solving: Ability to troubleshoot and resolve issues quickly and efficiently.

A Great Candidate:

• Is highly organized and able to manage multiple tasks simultaneously, as well as delegate tasks between team members.

• Has excellent communication skills, both written and verbal, and can effectively interact with team members, vendors, and stakeholders.

• Possesses strong problem-solving abilities and can quickly address issues as they arise.

• Is proactive, with a keen eye for detail and a focus on continuous improvement.

• Is comfortable working in a fast-paced environment and can adapt to changing priorities.

Optional but Valued:

• Certifications: Relevant certifications in facilities management or maintenance (e.g., FMP, CFM).

• Technical Knowledge: Familiarity with automation systems and experience coordinating maintenance for automated equipment.

• Process Improvement: Experience in developing and implementing process improvements to enhance efficiency and reduce costs.

• Health & Safety Compliance: Knowledge of safety regulations and experience ensuring compliance in a facilities management role.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission:  to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.  We are deeply value-driven (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) and care tremendously about investing in people.  We are committed to creating a di