Payments & Deposit Operations Representative IV (US)

Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$24.00 - $33.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Payments & Deposit Operations Representative IV provides a broad range of operational support and perform general to specialized transactions and/or other processing activities. May contribute to analysis/ reporting on projects to support process improvement.

Offer comprehensive knowledge and/or guidance related to partners business area, determining solutions to customer problems based on a clear understanding of their needs.

Depth & Scope:

• Works within broad and/or non-standard parameters, involving multiple steps, systems, and jurisdictions and where there could be a lack of market standard/practice, referring to a more senior role when necessary  
• Top level expert on products, end-to-end processes and systems for own specialized area
• Transactions and activities require top level expertise across a broad range or variety of products, processes or systems and where transactions could be characterized by moderate to high volatility
• Transactions are characterized by moderate to high risk/financial impact
• Low to moderate decision-making authority within defined parameters
• Provides process/policy guidance to others – internal partners and external customers (as needed)
• May act as a primary coordinator on small scale initiatives or work stream packages for assigned area
• Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required
• Generally interacts with internal partners and external customers for functions performed
• May interact with cross-functional teams and/or involving external contacts
• Requires advanced knowledge of the business unit and operational functions for the business area supported and a general understanding of regulatory issues/requirements for jurisdictions supported

Education & Experience:

• High School diploma, Undergraduate degree preferred
• 1+ year of experience

Customer Accountabilities:

• Executes more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
• Identifies opportunities to improve service delivery
• Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interprets findings and makes recommendations
• Supports partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

Shareholder Accountabilities:

• Prioritizes and completes own workload to meet SLA requirements for service and productivity and/or support team manager in prioritizing and managing team workload
• Actively maintains understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assesses potential impacts as it relates to operating policies, standards and procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality
• Supports development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
• Contributes to the development/delivery of presentations/communications to management or broader audiences
• Protects the interests of the organization – identifies and manages risks, and ensures th