As an Associate Project Manager, you will partner with the Project Manager to manage customer relationships for elevator and escalator services while supporting oversight of code compliance requirements mandated by local Authorities Having Jurisdiction (AHJs), including Department of Buildings inspections, testing, and violation remediation for your assigned jurisdiction either within NY or CA. This role contributes to area objectives by ensuring timely scheduling of inspections, coordinating corrective actions, and maintaining compliance documentation for either NY or CA. You will track and report on key performance indicators such as confirmation of periodic safety inspections, resolution of non-conformances, and adherence to regulatory deadlines, helping deliver safe, reliable, and compliant service to customers.

ESSENTIAL FUNCTIONS:

Operations, Inspections & Compliance
•    Schedule inspections with local government authorities and consultants to ensure compliance with local codes and avoid potential violations or penalties.
•    Respond to reports from Authorities Having Jurisdiction (AHJs), which may include lists of required tests, repairs, or upgrades tied to building code compliance (e.g., Preliminary Orders or Orders to Comply).
•    Coordinate timely remediation within mandated deadlines (typically 30–60 days) to prevent equipment shutdowns and fines.
•    Work with sales representatives to propose and sell tests, repairs, or upgrades outside the scope of contract based on AHJ notices.
•    Once sold, coordinate and schedule test dates with third parties (e.g., fire testing), schedule CAT1 inspections with mechanics, and/or arrange repairs while maintaining constant communication with Superintendents and sales reps.
•    Attend in-person meetings with consultants, customers, and third-party witnesses to discuss scheduling, violations, and deficiency remediations.
•    Update and maintain trackers to confirm deadlines, scheduling, and completion of compliance tasks. Prepare compliance reports and required forms for submission to AHJs or permitting authorities on behalf of the client.

Quality, Safety & Manpower   
•    Ensure compliance with customer and company requirements for quality, performance, and passenger safety.
•    Coordinate scheduling of manpower to meet AHJ inspection requirements and project timelines.
•    Schedule multiple parties, including third-party witnessing agents and business management (customers), to ensure smooth execution of inspections and repairs.
•    Maintain regular contact and meetings with Service Sales and Operations teams to plan, schedule, and execute compliance-related activities.

Documentation & Data Entry
•    Maintain accurate documentation, including meeting notes, sheet trackers, progress reports, and compliance updates.
•    Process fees and penalties, including local government authority fees, permits, and regulatory paperwork. Track deadlines, inspection schedules, and completion status to ensure compliance with AHJ mandates.

Communication & Collaboration
•    Serve as a point of contact for team members, stakeholders, and customers, address inquiries or route to appropriate personnel.
•    Ensure responses to customer inquiries within one business day.
•    Maintain ongoing communication with customers regarding compliance status and completion. Interface with AHJs and local government authorities as needed for permits, inspections, and compliance documentation.    

•    Associate or bachelor’s degree or relevant work experience
•    3-5 years of professional experience, preferably in a related industry
•    Computer Skills: Proficient in Microsoft Office
•    Excellent communication skills

OTHER REQUIREMENTS:    
•    Familiarity with SAP, DOBNOW/BIS, Lotus Notes or similar applications
•    Prior experience in operations f