Training Manager

Dentons is currently recruiting Europe Training Manager to support the implementation of the Firmwide Finance Transformation (FFT) Program in the Europe region. You will work closely with Change Management Team Central Training Team, Europe, Regional Process Leads, Subject Matter Experts, Regional Implementation Team as well as key business stakeholders and external providers.

This position will report directly to the Europe Training Lead and be responsible for supporting the coordination and execution of EU training activities ensuring that all target user populations have the skills and capabilities needed to use the new systems. The role will be responsible for developing, adapting, delivering, and supporting the training solution for Finance (and other Business Services) representatives in Europe to ensure a consistent approach and user experience are delivered

Requirements

Key Responsibilities

• Close collaboration with Europe Training Lead, Subject Matter Experts, Regional Process Leads, Business Analyst and Global Training Team
• Supporting the EU Training Lead in the coordination of the training activities in Europe region
• Training delivery to the Europe region
• Coordination of the trainers (internal or external) ensuring a knowledge transfer and management of their learning process (onboarding, basic orientation, system trainings, TTT, Q&A,…)
• Support in the regionalization of the Training materials received from the Global Training Team. Including regional and local system customisations, configuration and integrations for the training sessions
• Training feedback preparation, execution and analysis
• Post training accompaniment and follow up – evaluation and monitoring. Development reviews to assess the success of the training effort (measuring training outcomes, feedback analysis, KPIs interpretation, identifying the risks, necessities, …).
• Supporting Training Logistic management (agreeing on the training tools and methodology, preparation and segmentation of the training sessions by profiles/roles/groups/users, scheduling the trainers and training sessions, sending invitations, ensuing the correct environment, data etc).
• Support and deliver business engagement activities where required e.g. system demonstrations (DEMOS) or change network training
• Stakeholder collaboration – collaborate with key stakeholders and stakeholder groups to ensure that the training solution meets the necessary needs.
• Risk and Issue Management: identify risks and issues.
• Report on qualitative and quantitative metrics about training.
• Preparation of training frameworks – deliver all training activities to support SIT, UAT and End Users in line with program timelines.
• Identification of the needs for additional training channels e.g., e-learning platforms, gamification. External providers management (benchmarking, selection, coordination).
• Change Management Team support focused on the training aspects: training strategy, change readiness, stakeholders’ management etc.

Support the Interim Europe Finance Training Lead with:

• Stakeholder collaboration – collaborate with key stakeholders and stakeholder groups to ensure that the training solution meets the necessary needs.
• Risk and Issue Management: identify risks and issues.
• Report on qualitative and quantitative metrics about training.
• Preparation of training frameworks – deliver all training activities to support SIT, UAT and End Users in line with program timelines.
• Identification of the needs for additional training channels e.g., e-learning platforms, gamification. External providers management (benchmarking, selection, coordination).
• Change Management Team support focused on the training aspects: training strategy, change readiness, stakeholders’ management etc.

About You

• Solid training background. Delivering training through the full lifecycle, delivering on time, to budget, and achieving the required utilisation of delivered processes and systems
• Implementing a structured methodology to deliver training activities, including conducting training assessments to measure adoption and utilisation.
• Team management, Train the Trainers (TTT) skills
• Business international level of English – both written and oral.
• ERP system knowledge (e.g. SAP, Oracle, 3E or other, financial processes knowledges)
• Excellent communications, influencing, and stakeholder management skills.
• Excellent presentation skills with the ability to conduct presentations comfortably to large groups.
• Independent, pro-active way of working. Program and project manag