ON-CALL SERVER

POSITION SUMMARY:

Coordinate entire server station and communicate with front and back of the house personnel to provide a dining experience that exceeds guest expectations.  Promotes good customer relations.

ESSENTIAL FUNCTIONS:

Include the following (other duties may be assigned):

Obtains assigned station from Manager at start of work shift.

Greets guests and presents menus, making suggestions and answering questions regarding food, beverages, specials, and service.

Responsible for knowledge of menu content, ingredients, options, methods of preparation, and special request availability.

Assures prompt service of food and beverage items.

Assures guest orders are prepared properly and promptly.

Performs side work before, during and at end of shift.

Maintains stock of workstation, bussing duties as necessary.

Displays ability to keep up with peak period demands.

Communicates with wait staff and Manager-On-Duty to maintain service efficiency.

Works with Cooks, Bartender and serving staff.

Assures immediate clean-up of spills or correction of hazards.

Reports all accidents and/or unsafe conditions to Manager-On-Duty and Security Department.

Assures compliance with personnel and department policies and procedures.

Performs other general duties as directed by the Front of the House Supervisor.

POSITION QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Customer Focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.

Building Partnerships - Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.

Initiating Action - Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.

EDUCATION:

High school diploma or GED with restaurant experience and/or equivalent combination of education and experience. 

TRAINING AND/OR EXPERIENCE:

One year server and public relations experience preferred.

SKILLS AND ABILITIES:

            Computer skills – N/A

            Certificates and licenses –  

- CA Food Handlers Certificate

- Alcohol Awareness Certificate

            Other skills or requirements –