Program Coordinator, Career Development

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

School of International Service

Time Type:

Full time

Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week)

Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary/Objective

The Program Coordinator in the Office of Career Development (OCD) in the School of International Service (SIS) supports the career development of approximately 2,000 undergraduate and graduate students by providing primary program and event support, and managing office communications, social media, website management, and marketing.

An overarching commitment to diversity, equity, and inclusion is key for this role. All staff in the SIS OCD are committed to continually increasing their knowledge about justice, diversity, equity, and inclusion, and supporting team efforts to do the same. This includes completing all job duties with an awareness of the concerns, pressures, and inequities that members of minoritized communities face. It also includes developing and providing resources that are intentionally inclusive of individuals from a range of diverse backgrounds, as reflected in our student body. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Program Support: This position is responsible for the oversight of the day-to-day operations of the activities associated with SIS Office of Career Development, including providing support for administrative needs, programming, and outreach to students, alumni, and other stakeholders. This includes:

• General office operations: Respond to student, faculty, staff, and external emails and phone calls to main office inbox and voicemail; manage SIScareer Outlook calendar with team programming and regular meetings; maintain and purchase office supplies (or secure those available from HUB); manage details for team celebrations including staff birthdays, restaurant reservations, and other logistics.

• Collection and communication of key data regularly: Assist Director of Career Education and Employer Relations in collecting, analyzing where possible, and presenting back key themes of data monthly from our programming and advising in Handshake, reporting on who we are reaching and who we are missing, and where we’ve been successful and where we can improve, especially in relation to graduation outcomes and engagement. As needed, run data reports in Business Intelligence (BI)

• Office information systems: Keep shared file folders and digital record keeping organized, maintaining accurate information so it is readily and easily available for all team members to access.

• Strong relationships with partners: Maintain collaborative relationships with a variety of stakeholders across SIS (including SIS Departments, Academic Advising (undergraduate and graduate), International Programs, Online Programs, Graduate Admissions, Undergraduate Programs, and more), and AU (including AU Career Center, Kogod Office of Career Engagement, Washington College of Law Office of Career Engagement and Professional Development, and more) to support programs and maximize career development opportunities for SIS students.

2. Program Events: This position supports the execution of programming and events including managing event promotion, handling event logistics, tracking individu