Associate Client Success Representative - dbMotion / Remote

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

 

***ASSOCIATE CLIENT SUCCESS REPRESENTATIVE***

Remote Role - dbMotion Client Support

 

This dbMotion associate serves as the intermediary between the client and Altera. This role aims to facilitate strong adoption of solutions and capitalize on expansion opportunities to foster a thriving client base. To achieve these objectives, the team member will collaborate with clients and internal stakeholders. The focus is to ensure exceptional client experiences with products and services through a combination of strategic roadmap planning and the tactical execution of actions to support operations. https://www.alterahealth.com/solution/dbmotion/

 KEY JOB RESPONSIBILITIES 

• Serve as the primary operational contact point with the client to ensure an extraordinary experience with the dbMotion suite of products and services.
• Maintain internal client updates using Client Spotlight and/or required reporting mechanisms.
• Create/maintain client facing executive dashboard for monthly operational review.
• Ensure oversight, visibility, and tactical coordination of dbMotion Support and Services Initiatives.
• Ensure client regulatory preparedness as it relates to Altera Digital Health.
• Deliver client communications on potential business-impacting items, including Industry/Altera news, release plans, planned outages, and Major Incidences
• Identify opportunities for and ensure execution of solution optimizations, workflow best practices, educational opportunities, etc.
• Support client participation in Voice of Customer processes such as KLAS and CSAT, including providing invitations, reviewing feedback, and creating/driving improvement action plans.
• Identify and grow reference accounts, including sharing client success stories and outcomes improvements.

JOB REQUIREMENTS

Education

Bachelor’s degree or equivalent years of experience.

Work Experience

• 1-4 years’ sales, account management, or client support experience
• Excellent client-facing communication skills. Able to engage with senior level stakeholders.
• Experienced in managing multiple projects/priorities simultaneously in a fast-paced work environment.
• Organized, self-motivated and experienced at working independently, a quick study.
• Influencing and negotiation skills; strong relationship development skills
• Skilled at account management
• Strategic and analytical thinker with an eye for detail
• Excel report creation skill set. Experienced in analyzing reports and data.

WORK ARRANGEMENTS

• Fully remote U.S. or Canadian-based role
• Flexible business hours are required due to global activities.
• On-call and after hours work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.

TRAVEL

Minimal

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Salary Range$50,000—$65,000 USD

 Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com