Customer Service Coordinator, Italian Speaker, EMEIA

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils!

We are looking for a Customer Service Coordinator, Italian Speaker, EMEIA  located in UPM Business Hub Wroclaw, Poland.

Greetings from your future manager

As a Customer Service Coordinator, your position will be crucial while enjoying an efficient and collaborative environment. Your enthusiasm, knowledge, and willingness to assist will greatly influence how customers view UPM Raflatac. Our extensive training programs are designed to facilitate your development, benefiting not only our customers but also advancing your own career. – Agnieszka Śledź, Customer Service Team Leader.

What you will do

• Provide Customer Service in commercial related tasks and handle daily operations, including order intake and management
• Handle customer requests in Salesforce related to samples, pricing, and technical documentation
• Manage and maintain high-quality customer data, price lists
• Collaborate and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
• Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
• Provide reports, certificates and statements based on customer requests, using available data sources
• Onboard, guide and support customers with our MyRaflatac online platform
• Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
• Take part in additional trainings extending knowledge about products, systems, processes

Who you are

• You are a curious person who would like to become a part of a cross-functional and international organization
• You are fluent, both verbal and written in Italian and English; Spanish will be considered beneficial
• You are willing to learn and explore the secrets of the labelling industry
• You have great interpersonal and communication skills, you are a team person with a readiness to act
• You are focused on customer needs and satisfaction
• You have a continuous improvement mindset
• You have good organization skills, ability to identify priorities and solve problems, you have a strong attention to details

This is what we offer to you

• A meaningful job – We have an inspiring purpose ‘We create a future beyond fossils’. Our work is impactful and transformative
• A caring community – Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees
• Development opportunities – We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth
• Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves

Learn about our Rewarding and our Ways of working

Additional information

The position is located in Wroclaw, Poland.

Employment Type: Temporary (18-month contract)

The position holder will report to Team Leader, Customer Service , EMEIA.

Please apply via the link above and attach your CV and cover letter latest 3.03.2025. We review applications already during the application period, and you may be contacted already before the application deadline.

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