Customer Success Manager II

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.  

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Customer Success Manager to join our team and help professional soccer teams and federations get the most out of Hudl. You’ll own the post-sale relationship for a portfolio of 100–200 accounts, focusing on retaining revenue and finding new ways for our partners to win using our elite product suite.

As a Customer Success Manager at Hudl, you’ll:

• Drive growth and retention. You’ll own the renewal process from start to finish. By analyzing engagement metrics in Salesforce, you’ll identify which accounts are thriving and which need a hand, ensuring every team sees the full value of their investment.

• Be a trusted advisor. You’ll lead kick-off calls and business reviews to stay aligned with your customers' goals. You won't just react to problems—you’ll proactively suggest solutions, upsell new features and cross-sell products that help teams perform at their best.

• Master our products. You’ll maintain expert knowledge of our competitive and elite tools. From account configuration to leading educational webinars, you’ll ensure our users are equipped to succeed from day one.

• Collaborate across Hudl. You’ll partner closely with Account Executives to ensure seamless handoffs and work with our product teams to share frontline feedback on market trends and customer needs.

For this role, we're currently considering candidates who live within a commuting distance of our offices in Milan. But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.

Must-Haves

• Multilingual. You’re fluent in English and fluent in at least one of these languages: Italian, Greek, Arabic or Turkish.

• Methodical. You’ve worked with a CRM like Salesforce and use data-driven insights to manage your workflow and engage partners effectively.

• Consultative. You’re a relationship-builder who takes the time to understand a client’s unique goals and sells solutions that actually solve their problems.

• A strong communicator. You have excellent verbal and written communication skills and can clearly articulate value to stakeholders at all levels.

• High-volume handler. You’re organized and capable of managing a large portfolio of accounts without letting details slip through the cracks.

• Soccer background. You have a deep understanding of the sport, whether through playing, coaching or previous work experience.

Nice-to-Haves

• Values-aligned. You thrive in environments that prioritize trust and outcomes over hours, and you’re excited to contribute to our #realtalk culture.

• Curious learner. You're a "learn-it-all" who stays up to date on sports tech trends and is always looking for ways to improve your process.

• Conscientious. You excel at empathizing with customer challenges and proactively coordinating internal resources to find the best path forward.

Our Role 

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners