Network Engineer- Tier 3- Intelligence Community
CACI International IncAbout the role
The Opportunity:
The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services.
Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference.
Responsibilities:
As a Tier 3 Network Engineer, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and preform platform upgrades. You are expected as one of the leaders on the Network team members to coordinate ticket acceptance and resolutions. You will development of technical resolution reports for critical outages in the Network.
What will you do:
Perform System patching and IAVA patches to network routers and switches.
Perform IOS and Software upgrades
Create/review and publish in KM system Standard Operating Procedures (SOP) for network operations.
Troubleshoot systems failures and accessibility problems within the network to our services.
Monitor network performance, track usage and develop capacity planning reports.
Develop and maintain IP Address allocations tables.
Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential workarounds.
Updates knowledge articles and handles "how to" questions.
Support KM management by entering solutions into the Solutions database.
Facilitate engineering designs data calls.
Lead new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently while providing leadership to the rest of the Network team.
Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.<
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