Program Director

Description

 WHO IS YFA?

We tackle some of the world's toughest problems. Our employees are an incredible group of compassionate, committed individuals, drawn by the opportunity to make a difference. Year over year, our employees report they are proud to work here and are willing to go above and beyond in service of our mission to create a safe, nurturing environment for children. 

Youth and Family Alternatives, Inc. (YFA) was founded in 1970. Our purpose and role is to serve children and families in crisis, providing programs that encourage healing, restoration, and success for those we serve. This is why “Family” is our middle name! Our hardworking 350+ team members work in partnership with communities and families, providing a full range of services across the state of Florida. 

No matter the role, we believe every team member at YFA has a critical role in supporting our children and our communities and we constantly strive to ensure a positive, purpose-driven, dynamic work environment for you to learn, grow and meet your fullest potential.

Put your talents to use in a culture of care where you can make the world a better place.

 

POSITION SUMMARY:Directs and manages Case Management Program within the organization. Accountable for full operational, functional, and budgetary aspects of the program.
WHAT YOU WILL DO: 

 

Program Supervision

• Oversee CBC program management for Citrus and Hernando County offices.
• Monitor staff performance, ensuring quality through training, auditing, and compliance.
• Foster a family-oriented culture and focus on staff retention.

Performance Management and Staff Development

• Ensure high-quality staff by addressing inefficiencies through training, education, and mentoring.
• Measure staff progress towards strategic goals and improve contract, state, and federal outcomes.
• Mentor Assistant Program Directors and supervisory staff, promoting a culture of engagement and retention.
• Provide opportunities for staff to work with other functional areas and understand organizational goals.
• Oversee staff development and ensure annual training goals are met.
• Implement innovative training to maintain high-quality staff.

Policy and Procedures

• Ensure program operations support existing members and expand community services.
• Monitor and update interagency agreements, contracts, and SOPs.
• Collaborate with Quality Improvement to ensure staff follow processes and system requirements.
• Ensure compliance with all contract, state, and federal regulations, and corporate policies.
• Develop innovative program processes and ensure staff compliance and effectiveness.

Financial Responsibilities

• Promote fiscal responsibility by monitoring program expenditures and payroll.
• Manage staff positions, overtime, stipends, and expenditures to maintain cost-effective operations.
• Establish and adhere to budgets, schedules, and performance requirements.
• Ensure resources are prioritized towards top objectives, including reimbursement processes.
• Promote the program and agency within the philanthropic community.

Community Collaboration and Staff Hiring

• Participate in community and regional committees and workgroups as directed.
• Collaborate with Executive Leadership for strategic planning and sustainable outcomes.
• Resolve conflicts and disseminate information in collaboration with the State Attorney’s Office.
• Ensure staff communicate openly and collaboratively with the lead agency and service providers.
• Promote the agency positively in the community and participate in special events and communications.
• Facilitate recruitment, hiring, training, disciplinary, and termination processes.
• Implement strategic onboarding practices to retain high-functioning staff.
• Develop and train leadership on evidence-based retention and disciplinary actions.
• Oversee specialty staff and assist with academy and certification processes.

Location(s): Citrus and Hernando County 

• Citrus: 301 N Apopka Ave Inverness, FL 34450 
• Hernando:  3185 Premier Drive, Brooksville, FL 34604 

Requirements

WHAT YOU NEED: Bachelor’s degree required. Master's preferred. Case Management Certification preferred; subject matter expertise in Foster Care and Adoptions; 8+ years’ experience in a human service organization of which 4+ years shall have been in administrative/program management and 2+ years preferred in direct service.

WHAT’S IN IT FOR