Administrative Assistant II

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Administrative Assistant II

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Thoracic Surgery-Heart Vascular & Thoracic Institute

                      

Job Code

B18004

                     

Shift

Days

                       

Schedule

8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Administrative Assistants are essential to ensuring the smooth and efficient operation of departments across the Cleveland Clinic Enterprise. In this role, you will provide dedicated administrative support to two physicians within Cardiac Surgery, serving as a key point of contact for patients, physicians, and nurses.

Daily responsibilities include managing a high volume of phone calls, responding to MyChart messages, processing refills, and performing EPIC-related tasks. You will also initiate the referral process by gathering and forwarding clinical information to the nursing team. Additional duties include coordinating meeting requests and travel arrangements, maintaining licensure renewals, and updating physician CVs.

This position offers an excellent opportunity to strengthen your skills in communication, organization, and healthcare administration—while contributing to the world-class care Cleveland Clinic is known for.

Caregivers in this role will work Monday through Friday with variable hours. Availability between 7:30am to 5:00pm is required.

A caregiver who excels in this role will:

• Manage and prioritize multiple assignments simultaneously and effectively. 

• Act as a liaison between internal and external customers by greeting customers, answering, and triage phone calls. 

• Administer calendar and schedule management. 

• Compose and prepare a variety of correspondence (e.g., reports, forms, presentation materials, messages, etc.) as required. 

• Provide coverage of other areas such as front end, point of service and registration. 

• Coordinate management functions and assist in special projects. 

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED 

• Three years of Cleveland Clinic medical office experience  

• Experience using Microsoft Office Suite products (Outlook, Word, Excel, and Power Point) 

Minimum qualifications for the ideal caregiver include:

• Associate Degree 

• Typing proficiency of 35 wpm with accuracy 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/        

Physical Requirements:

• Ability to perform work in a stationary position for extended periods

• Ability to operate a computer and other office equipment

• Ability to travel throughout the hospital system

• Ability to communicate and exchange accurate information

• In some locations, ability to move up to 20 pounds

Personal Protective Equipment:

• Follows standard precautions using personal protective. 

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health S