Lead Spa Representative- F/T (32406)

JOB DESCRIPTION SUMMARY

To assist in Spa operations and functions based on standards stipulated by management. Provide clerical responsibility in support of Spa Management and all areas of Administration. Coverage of desk & spa shifts when necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

• Assists the management staff and daily Spa Operations.
• Assist with front desk check in/out, collect payment, retail sales and spa service reservations.
• Handle customer concerns that are escalated by the front desk staff. Completes, maintains, and processes pertinent paperwork and records.
• Work closely with security and management to resolve guest concerns while maintaining the security and safety of tribal assets.
• Ensure the proper execution of all front desk audit functions.
• Effectively manage spa room, provider, and facilities to maximize daily operational utilization profitability. 
• Assists in updating and maintaining inventory of office supplies.
• Analyze and organize office operation as well as performs clerical duties such as typing, filing, proofreading, creating documents and sorting mail.
• Responsible for guest/member communications and guest appeasement.
• Inputs and updates guest information in Spa Software computer program.
• Help train new and existing employees for the efficient operation of the department.
• Execute the property’s emergency procedures for all emergency circumstances.
• Assists with inventory and ordering of retail and back bar.
• Work closely with Housekeeping, Engineering and F&B to resolve issues within the spa and pool areas and department.
• Provide excellent guest service to both guest and internal clients
• Maintain Forbes 5 Star and ACE Standards.
• Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

SUPERVISORY RESPONSIBILITIES

None

ACCESS TO SENSITIVE AREAS AND INFORMATION

As per the ACGC Access Matrix

SIGNATORY ABILITY

Gift Certificates

Complimentary coupons

All forms necessary for Spa Operation

Refunds in InfoGenesis

EDUCATION and/or EXPERIENCE

• High school diploma or G.E.D. 
• 2 years Spa costumer and operations experience preferred.
• Good communication skills and must be computer literate. 
• Must be able to communicate in English.

WORKING CONDITIONS/PHYSICAL DEMANDS

To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting at a desk/workstation for the duration of the shift.  Also, may be subjected to a smoke-filled environment.

Typically, the individual will be housed in the spa environment.  The noise level in the work environment is usually moderate but will escalate when located in the casino environment.  Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to:  a computer keyboard, calculator, general office equipment and multi-line telephone.