DEPT OF TRANSPORTATION

Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

 Always wanted to work in a law enforcement role either supporting or being an officer? Join this unique division that maintains the safety and compliance of our transportation network around the state at our borders. Our Enforcement and Compliance division offers roles from customer support, to dispatching, all the way to senior management!

LEAD DISPATCHER
**Open to CURRENT ADOT EMPLOYEES Only**

Job Location:

Dispatch/Evidence/Records

3838 N. Central Ave.

Phoenix, AZ 85012

Posting Details:

Salary: $51,790.12 

Grade: 18

Closing Date: 02/10/2026

Job Summary:

The Lead Dispatcher provides direction and technical support, monitors overall dispatch activity, ensures proper procedures are followed, ensures compliance with procedures, handles training of new staff and may act on behalf of a supervisor. Responsible for critical incidents and receive, process, coordinate, and disseminate emergency and non-emergency incidents and related information from multiple sources statewide in support of the Enforcement and Compliance, OIG, Attorney General's Office, Arizona Department of State Parks and Recreation Department of Insurance and Department of Gaming, using a multi-line telephone system, two-way radio, statewide port of entry cameras and a Computer Aided Dispatch (CAD) System as part of an interfaced operation program. The Operational Communication Center is a 24/7 operation. Dispatchers are subject to shift work and must be able to work nights, weekends and holidays.

Job Duties:

Dispatches, evaluates, and prioritizes requests for emergency and non-emergency service statewide incidents utilizing a multi-line phone system, two-way radios and a Computer Aided Dispatch (CAD) system.Operates as an Assistant System Security Officer (ASSO) for ADOT Enforcement and Compliance (ECD) acting as a liaison for Arizona Criminal Justice Information System (ACJIS) related information and compliance. Manage ACJIS certifications and access lifecycle for new, separating, and expiring personnel in compliance with FBI and AZDPS regulations. Ready documentation for ACJIS audits. Research, encrypt, and fulfill public and criminal justice records requests. Redact ACJIS related returns from documentation before release. Manage ADOT ECD record retention. DPS Disposition updates and audit Opcomm stats.

Manage Vesta phone system by updating contacts, transfer phones during incidents, report technical and equipment issues, request access for new staff, and create statistical profiles. Research and compile unit and call reports for OpComm and contracted agencies using CAD, messaging, and criminal history data. Update and report ADOT ECD arrest dispositions via the AZDPS portal.

Interviews and documents all statewide callers to determine the nature of the call, location of the incident, other related information and the need for dispatching of assistance using a multi-line telephone system according to established rules and procedures.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
• Department policies and procedures.
• Federal, State, and department rules and regulations.
• Policies, and procedures governing security and privacy of record information.
• Customer service procedures and techniques.
• Report writing using the Computer Aided Dispatch System (CAD) software, telephone etiquette.
• Radio transmission procedures to produce effective communication between two parties.
• Federal Communication Commission (FCC), City, Department, and other applicable rules and regulations.
• City streets and surrounding areas, including geographical layout of operating Districts.
• ACJIS related statutes and regulations around system misuse and dissemination of records.

Skills in:
• Operate multiple computer systems, including specialized dispatch communications equipment required to carry out job assignments.
• Operate standard office equipment including a personal computer and related software and demonstrate proficiency to prepare e-mail and time sheets.
• Google Workspace.

Ability to:
• Obtain Department of Public Safety TOC Level A certification within a week of hire.
• Follow oral and written instructions.
• Remain calm and make logical decision