Manager of Clinical Care, Network Team

At Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

 

 About the role:

We are seeking a Manager of Clinical Care who is moved by the company’s vision and mission and can adapt quickly to a rapidly evolving company. You will play an integral role in building the company by leading a clinical team of 30-40 part-time, remote clinicians, who provide clinical care to clients from 8-24 hours per week. You will report directly to our Senior Managers or Directors of Clinical Care. We see our Managers as “champions” of our mission to provide exceptional care to our clients, continuously improve professional practice, and build a diverse and collaborative clinical community.

 

About You:

• Committed to delivering exceptional quality work
  
  
• Passionate about mental health
  
  
• Low ego and outcome-oriented
  
  
• Deeply empathetic
  
  
• Pragmatic
  
  

Essential functions of this role include: 

Team Oversight and Leadership:

• Manage a team of 30-40 part-time clinicians and oversee client care (e.g., evaluating clinician performance, clinical consultation, crisis management, ensuring clinic-wide goals)
• Implement and support company roll-outs of clinical processes and procedures while working collaboratively with cross-functional stakeholders across the company
  
  
• Monitor adherence to legal/ethical guidelines, internal policies, and quality standards
  
  
• Build a clinical culture that engages and retains high quality, high performing clinicians
  
  
• Represent Two Chairs through community outreach
  
  

Clinical:

• Manage a panel of ongoing clients. 
• Every clinical leader at Two Chairs spends a portion of their week seeing clients. This ensures that we are deeply connected to the client and Clinician experience
• Maintain a regular caseload of at least 3 clients (~5 Clinical Hours per week)
  
  
• Conduct clinical consults to assist in matching with appropriate service and clinician
  
  
• Thoughtfully integrate technology into your practice and provide data-driven care
  
  
• Actively engage in our community and professional growth through case consultation
  
  
• Collaborate with other healthcare providers as needed
  
  

Additional Duties and Responsibilities:

• Recommend and lead changes to Clinical Team policies through participation in cross functional projects

 

Requirements: 

• An active license in clinical psychology (PhD or PsyD from an accredited university) or LMFT/LCSW/LPCC/LMHC for California, Washington, or Florida that you have held for 2 or more years
  
  
• 2 or more years of experience managing a team of licensed clinicians. Strong preference for experience managing a large team (20+ direct reports), or part-time, or contract clinicians.
  
  
• Experience managing a team remotely
  
  
• Strong interpersonal communication and conflict management skills
  
  
• Exceptional clinical skills: expertise in managing clinical crises, providing substantive case consultation, navigating ethics issues, and providing great client experiences
  
  
• Strong critical thinking and problem-solving skills
  
  
• Experience and interest in incorporating clinical diagnostic and assessment instruments (e.g., PHQ-9) to monitor client progress and treatment outcomes
  
  
• Excellent technology skills: online calendar management and software (e.g.,  Google Drive sheets, docs, slides)
• Knowledge of and history of maintaining HIPAA standards of privacy and confidentiality
  
  
• Adhere to policy, procedures, and professional code of ethics