Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Digital Product Manager within PNC's Retail Product Management & Development organization, you can be based in several locations within PNC's footprint with some in office activities as needed.

As a member of the Digital Sales Strategy Team, you will drive digital sales and enablement strategy across business segments to optimize and scale digital sales. Our team serves as a subject matter expert in the digital sales journey for new and existing clients. We:
• Leverage data, analytics, customer experience insights, and competitive analysis
• Assess our digital experiences and performance results in order to recommend new experiences or enhancements to existing
• Develop business cases to prioritize technology spend to best focus and prioritize resources
• Maintain and develop the ecosystem infrastructure elements necessary to manage and optimize our digital sales funnels
• Partner with key stakeholders across Digital Marketing, LOB Marketing, Product, Digital, Distribution, Enterprise Fraud, Security, Technology, and MIS
• As the first line of defense, support risk management, compliance, and Audit
• Drive business, financial, and customer experience results for new and existing products and effectively recommends modifications in experiences to improve results

We manage the individual product family funnels for the products we sell digitally by way of understanding performance to plan drivers throughout the funnel. As a Bus Exp Plan & Admin Advisor, your role & responsibilities will include:
• Supporting digital sales performance management elements – mainly data gathering and analysis
• Assisting with intake, research, and assessment of online account opening roadmap requests
• Assisting with solution development to improve current state of digital sales journeys
• Researching competitor digital sales journeys

To be successful in this role, the following skill sets are necessary:
• Effective communication skills
��� Analytical & detail oriented
• Strong visual communication skills
• Ability to build strong partner relationships & collaborate across teams
• Working knowledge of our products and product family continuums
• Agile understanding and technical acumen
• Working access to Genesis/Edge/Service Browser
• SharePoint creation & management

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Collaborates cross-functional teams to improve business planning methods. Executes key business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering the CARES model to customers and/or internal partners.
• Responsible for executing and implementing business planning processes. Helps to designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add value to the business and to achieve business goals.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customi