Director, R&D Learning & Development

See yourself at Twilio

 Join the team in Twilio’s R&D organization as our new Director of L&D.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences.  Twilio’s R&D team is looking for their Director of Learning and Development to shape the future of the organization.  We are seeking a dynamic and experienced Director of L&D to lead the strategic design and implementation of comprehensive learning initiatives within Twilio’s R&D organization. This role will focus on enhancing and upleveling employee skills, fostering creativity, and ensuring a deep understanding of our product portfolio and development processes. Be part of a forward-thinking organization that values innovation and employee growth, where you have the opportunity to shape the learning culture and drive impactful change across the R&D function.

You will be partnering and collaborating with a variety of stakeholders from Product, Engineering, Operations, central L&D and Human Resources to craft a thoughtful ecosystem for partnership to lead the strategic design and implementation of comprehensive learning initiatives within Twilio’s R&D organization. If you are excited about building and leading a high-performing L&D team within Product Operations, this is the opportunity for you.

Responsibilities

In this role, you’ll be responsible for:

• Team Development: Build and lead a dedicated Learning and Development team to create tailored learning role-based learning paths for upskilling R&D employees for Product Managers, Software Engineers, Technical Program Managers, and Individual Contributors. This team will be responsible for facilitating Tweek Week hackathons and developer-oriented activities to inspire creativity and address customer pain points. 
• Product Training: Partner with R&D leadership to design engaging training sessions for onboarding new R&D employees, ensuring they are well-versed in our product portfolio and can effectively convey product value.
• Executive Training: Partner with our Enterprise L&D team to develop and implement a comprehensive training program for all R&D Directors and above to enhance their skills in delivering our product strategy to customers, focusing on effective communication and customer engagement strategies.
• PDLC Framework: Partner with VP of Product Operations to establish a structured learning plan to educate employees on a standardized product development lifecycle framework with clear RACI  (responsible, accountable, consult, inform) matrices, required artifacts, and robust governance mechanisms. The PDLC is the official process Twilio will follow to take a product from idea to build to launch and scale. A consistent PDLC with a well defined and aligned RACI will ensure that all stakeholders can be held accountable for their contribution to building successful products.
• Documentation Training: Create and deliver a learning path for employees on best practices for writing critical documents, including PRFAQs (Product Requirement FAQs), MRDs (Market Requirements Documents), WPR (Weekly Product Review Documents), and other relevant documentation artifacts.
• Partner with a variety of stakeholders in Product Management, Engineering, Operations and Human Resources to ensure outcome alignment on critical L&D programs and initiatives.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

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