Resource Manager

About us:

Why Norstella? Norstella unites market-leading companies that all have a shared goal of improving patient access. Each organization (Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have answers for critical strategic and commercial decision-making.

Together, we help our clients:

• Assess the market need and competitive landscape
• Know precisely which drugs to prioritize in their portfolios
• Find out where the launch difficulties will be—before they’re difficulties
• Track and improve market access post-launch

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. At Norstella, we don’t just deliver information and insights. We deliver answers you can act on.

Job Description

About the role:

We’re looking for highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization. You will deliver successful resource management that enables our people to connect to diverse experiences which enrich their lives and careers. You’ll support the team to be empowered leaders who drive better outcomes for our clients through engaged teams.

Responsibilities:

• Business Partnering – strategically partner with our leaders and stakeholders and drive performance for key metrics by escalating to our leaders (i.e., Forecast, utilization variance, etc.)
• Resource Management – maximize utilization by connecting our cohorts to the right networks or career experiences, increasing cross-team resource sharing, increasing use of our global support teams and minimizing the need for contractors
• Bench Management – proactively support and deploy our available staff as soon as possible to client-facing or business development engagements to ensure on the job learning wherever possible
• Forecast Management – ubiquitous and accurate use of key enablers and data quality to ensure a reliable Advisory wide forecast and reduce variances
• Opportunity and Demand management – ensure seamless connectivity between pursuit teams and our available talent. Strategic understanding of future capability needs and proactively addressing gaps
• Change leadership and management - drive behavior change and hold ourselves and others accountable to optimize business performance and employee engagement
• Data Insights to drive change – use our data, tools and systems to recognize and understand RM trends, create insights, and develop recommendations for our leaders
• Agile and Continuous improvement – support and engage in agile and innovative ways of working to drive creative solutions to our business’s challenges. Drive adoption of enablers and new tools, and reward the right behaviors
• Prioritize and manage - competing stakeholder interests and deadlines to ensure delivery of RM business partnering
• And other duties as assigned

The guiding principles for success at Norstella:

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.