Manager, Commerce & Data Product Management

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

POSITION SUMMARY 

Sony Corporation of America (SCA) is seeking a Manager, Commerce & Data Product Management to support the launch of a new business incubated within SCA. In this role, you will be responsible for delivering end-to-end commerce experience and functionalities that support our businesses and customer experiences. You will also work with Data Engineering and Data Analytics to determine the best-in-class data tools experience, reducing friction and maximizing our business opportunity through data. You will have the opportunity to work with a talented and highly collaborative organization of designers, engineers, data analysts, and product managers to create a best-in-class product experience for our customers. 

JOB RESPONSIBILITIES 

• Commerce: Deliver world class services, API, and functionalities to support our businesses, aiming to be highly available, resilient, and responsive. 

• Data Tools: gather requirements for data tools needs across the organization, work with Data Engineering and Data Analytics to determine the best tool experience to maximize our capability to make decisions based on data. 

• Roadmap Planning and Prioritization: Create and maintain a comprehensive product roadmap that balances customer needs, business goals, and technological advancements. Collaborate with engineering, operations, marketing, and sales teams to prioritize and execute initiatives effectively.   

• Cross-Functional Collaboration: Foster strong relationships and collaboration with vendors and internal stakeholders – including software engineers, designers, operations, marketing, sales, and customer support teams. Work closely with these teams to ensure successful product launches, resolve issues, and gather feedback for continuous improvement.   

• Competitive Analysis: Conduct ongoing competitive analysis to identify market trends, evaluate competitor offerings, and develop strategies to differentiate our services. Stay abreast of industry advancements, emerging technologies, and regulatory changes.     

• Customer Satisfaction: Advocate for the customer and ensure that product decisions and enhancements are driven by customer insights and feedback. Continuously monitor customer satisfaction, conduct user testing, and gather feedback to improve product offerings.   

• Perform other duties, as assigned. 

QUALIFICATIONS FOR POSITION 

Your qualifications and experience should include:  

• 6+ years in product management, preferably in Commerce and subscription services and/or consumer software in the telecom, media and technology industry.     

• Track record of launching new products and services -- from product design to serving customers -- within a large company environment but working at a start-up pace. 

• Success with delivering highly available, resilient, and responsive services and API.   

• Demonstrated ability to lead in a cross-functional environment across multiple time-zones.   

• A systems thinker, capable of identifying issues, understanding linkages and brainstorming revolutionary solutions.   

• A strong communicator, able to articulate your point-of-view, engage in fact- based discourse, collaborate, compromise, and bridge gaps.   

In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity, and Inclusion. We are committed to creating an inclusive employee experience for you to thrive as part of Sony’s purpose to “fill the world with emotion through the power of creativity and technology”. 

Benefits:    

SCA offers benefits-eligible employees (generally regular employees scheduled to work 20 or more hours a week) a comprehensive benefits program that offers coverage and support for employees and their family’s physical, emotional, and financial well-being.   

 What we offer you: 

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) a