Director - SMB Acquiring Partner Operations

Job Title: Director, SMB Acquiring Partner Operations

Reports To: VP, Client Experience    

Department: Relationship Management    

Location: Alpharetta, GA (Hybrid)         

Grade: 19    

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary: Responsible for organizing the support efforts of all SMB partner relationships across all Priority Payment Systems sales channels, including direct ISO partners, direct sales, and acquired partner relationships, as well as the new partner onboarding flow.

RESPONSIBILITIES: 

• Coordinate efforts between onboarding, relationship management, and partner success to ensure a consistent experience across all channels, for all partner relationships.

• Ensure operational excellence by ensuring that team members have access to the necessary resources and technology to support sales partners efficiently and effectively.

• Coordinate cross-functional meetings between operational groups that impact the client experience to ensure that roles, responsibilities, and expectations are aligned, followed, and sustained. 

• Identify and coordinate detailed support plans for high-value partner relationships in collaboration with the Relationship Management and Partner Success team.

• Organize and facilitate training programs for the relationship management team and sales partners to ensure proficiency on Priority products, platforms, and services.

• Maintain and continuously seek to improve the partner onboarding experience, including the onboarding process, new partner training, and the hand-off to relationship management.

• Participate in large-scale company initiatives and projects in support of the business goals and objectives, leveraging the relationship management and onboarding team as a support structure.

MINIMUM REQUIREMENTS:

• At least eight years of experience as a relationship manager in the Bankcard industry or relevant leadership experience.

• Must enjoy working in a sales and service environment that moves at a fast pace.

• Developed understanding of the financial technology industry, including the basics of credit card processing.

• Understanding of the sales partner residual compensation model, calculations, and common issues that may occur.

• Strong communication skills (written and verbal).

• Proficiency in Microsoft Office and Google Drive.

PREFERRED REQUIREMENTS:

• Comfortable managing people and processes.

• Demonstrates excellent accuracy and attention to detail.

• Must have good multi-tasking and problem-solving skills.

• Works well in a team environment, with the ability to function with professionals internally and externally at all levels.

• Ability to listen, communicate, and interpret client’s needs and objections.

• Ability to de-escalate situations, and drive meaningful resolutions.

• Experience in Excel/Sheets completing basic financial analysis or formula-based calculations.

Compensation and Benefits:

• Compensation range: $95,000 - $125,000

• End of Year Discretionary Bonus  

• Unlimited PTO after year 1 (3 weeks to start)

• Medical, Dental & Vision

• 401k Match

• Education Expense Reimbursement

• Gym Membership Reimbursement

• HSA and FSA 

• Employee assistance program (EAP)

 Traditional Physical Requirements

• Requires prolonged s