Band 4 Medical Secretary - Neurology

Job summary

The post holder will provide a comprehensive and efficient secretarial service to the Consultant(s) and their

medical team. By personally assisting with the administrative workload, the Medical Secretary will enable the Consultant(s) to optimise clinical commitment.

It is essential that the post holder exercises initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.

The post holder will provide an empathic and sensitive point of contact for patients/relatives and carers. They

will be responsible for the day to day training and supervision of other medical secretaries/clerical support

workers.

Main duties, tasks & skills required

Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate

To provide a point of contact for patients/relatives/carers, GPs and other Health Care Professionals who can be emotional and highly distressed, ensuring that any language or other communication barriers are overcome

Provide effective communication and problem solving both face to face and via telephone

Be sympathetic and sensitive to the requirements of staff, service users when communicating by

telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding

behaviour

Attend admin team / departmental meetings on a regular basis

Ability to make decisions and take actions relating to enquiries

Organise own day-to-day work tasks showing an ability to prioritise to achieve set timescales

Work collaboratively as part of an integrated team

Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures,

protocols and code of conduct

Participate in and contribute to the effective introduction of new systems and initiatives leading to

the improvement and development of patient services

To carry out any other secretarial duties including faxing, photocopying, emailing, maintaining and arranging repair of office equipment where necessary

Provide reciprocal cover for secretarial Team during annual leave and sickness absence

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

*Please Note : For a detailed job description for this vacancy, please see attached Job Description* 

Person specification

Qualifications

Essential

Good General Education (eg. GCSE

English and Maths A-C) GCSE Level 9-4

* Business Administration NVQ level 3 or

equivalent experience in a clerical

environment

* AMSPAR Certificate/equivalent

qualification or equivalent knowledge of

medical terminology

* Working knowledge of medical

terminology

Experience

Essential

Experience of working as a Medical

Secretary

* Experience of dealing with the

Public/Customer service experience

* Experience of working with a range of

Microsoft Office packages (e.g. Word,

Excel and Outlook)

* Experience of using IT systems

* Experience of working in Healthcare

* Good Organisational skills

* Able to use own initiative and deal with

the unpredictable

* Able to work under pressure and to multitask

* Able to work to deadlines

Desirable

Experience of working in a bus